About the Role:

Grade Level (for internal use):

09

The Team:

S&P Global is a high-growth, high-margin benchmarks, content, and analytics company serving the capital and commodity markets. We are home to some of the most iconic brands in finance and business, including Market Intelligence, Global Mobility, S&P Dow Jones Indices, S&P Ratings and Commodity Insights. Commodity Insights is a leading provider of energy and commodity information, including benchmarks that are critical to the markets. 

Responsibilities & Impact:

Senior Specialist plays a pivotal role in ensuring the seamless operation of the team by assisting the team manager in daily activities and driving performance improvements. This position serves as a crucial point of contact in the manager's absence, offering mentorship and coaching to team members while maintaining high standards of contract management support for Sales. The Senior Specialist is responsible for the accurate entry of contract data into CPQ, managing global orders, and ensuring smooth transaction processing from deal creation to fulfillment. By actively tracking case statuses, monitoring escalations, and collaborating across departments, they facilitate timely resolutions to client inquiries and contractual issues. With a strong focus on adherence to the OTC ecosystem and meeting business SLAs, this role not only contributes to operational efficiency but also enhances the overall customer experience through proactive communication and compliance with pricing and legal standards. Ultimately, the Contract Support Senior Specialist is integral in fostering a culture of continuous improvement and accountability within the department, ensuring that all processes and workflows are regularly reviewed and optimized for success. 

You will play a critical role in:

• Assist the team manager in running day to day operational activities 

• Help the team manager improve team performance through various tasks assigned to make the team and process more efficient 

• Act as point of contact when the team manager is not available and also help with mentoring and coaching team members as needed 

• Perform contract data entry in CPQ  

• Responsible for all global orders, new, amendments and renewals, with an emphasis on Global majors, Strategic Customers, Large Regional Customer & highly complex orders for order resolution 

• Track status of cases to ensure smooth transaction processing from quote creation to fulfillment 

• Monitor escalations from Order Management to sales. Gather response or clarity from sales for prompt completion 

• Assist sales with client resolutions to questions concerning products, billing, account/contract status, change of address, cancellation requests, refund requests, and all pertinent queries 

• Provide the highest level of contract management support to Sales, regularly attend Sales Pipeline planning meeting & report status on key accounts both written & verbally as needed. 

• 100% adherence to CPQ ecosystem and adoption of all service procedures that provides business partners with comprehensive and actionable solutions-oriented metrics. 

• Meet or exceed business SLA’s and business process requirements through effective prioritization, timely problem resolution & follow all prioritization instructions 

• Work across energy organization to resolve any sales contract management issues in a timely manner  

• Contribute to regular review, suggestions, collaboration & updating of all processes & workflows within the department 

• Provide information as needed for audit as required 

• Completes other assignments as required and/or assigned. 

What We’re Looking For:  

Education:  

• Bachelor’s degree in Finance, Accounting, or a related field, or equivalent education and experience  

• 3–5 years of relevant work experience in contract management. .

• Experience working in a fast-paced environment supporting a Sales organization is preferred.

• Work schedule: EMEA shift

Skills:  

• Operational Management: Ability to assist in daily operational activities and understand the workflow dynamics of the team. 

• Performance Improvement: Skills in identifying areas for process improvement and implementing solutions to enhance team efficiency. 

• Mentorship and Coaching: Strong interpersonal skills to mentor and coach team members effectively. 

• Data Entry Proficiency: Expertise in performing accurate contract data entry in CPQ systems. 

• Order Management: Knowledge of managing global orders, including new orders, amendments, and renewals, particularly for complex accounts. 

• Case Tracking and Resolution: Strong analytical skills to track case statuses and ensure smooth transaction processing. 

• Communication Skills: Excellent verbal and written communication skills for effectively assisting sales and reporting on key account statuses. 

• Problem-Solving: Ability to monitor escalations and gather necessary information for prompt resolution of issues. 

• Attention to Detail: High level of accuracy and attention to detail in contract management and data entry tasks. 

• Adherence to Procedures: Commitment to following CPQ ecosystem procedures and business SLAs to ensure compliance and efficiency. 

• Collaboration Skills: Ability to work effectively across different departments and teams to resolve issues and improve processes. 

• Audit Preparedness: Skills in providing required information for audits and ensuring compliance with internal controls. 

• Adaptability: Flexibility to complete other assignments as required and adapt to changing priorities in a fast-paced environment.  

Work Schedule/Travel/On Call, etc.:  

• Work overtime as needed during the month end close. 

• Flexible schedule to meet important deadlines 

• Occasional travel may be required 

• Occasional work on regional holidays may be required 

About S&P Global Energy
At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

 

If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)