Senior Director, Cash Services - Technology & Enterprise Operations

What is the Opportunity?

As Senior Director, Cash Services, Technology and Enterprise Operations (TEO, you will lead a team of over 400 employees located in 9 centres across the country. Operating in a high-visibility, fast-paced environment, you will lead and develop a strategic vision for the cash services team. This team provides essential services to PB and CB and OFIs in cash supply to branches and ATMs and client deposit processing.   You will drive operational excellence, strategic enablement, employee engagement, client experience and risk mitigation across Cash Services.  In addition, you will be responsible for third party relationships and associated contracts supporting the business, such as Armoured Cars, BoC, Mint, BoA.. We are seeking an experienced and strategic leader and trusted strategic advisor to PB/CB partners. You will lead and partner on strategic initiatives, with a focus on enhancing the client experience, enhancing productivity, and maximizing financial performance.

What will you do?

• Provide strategic leadership and vision to Cash Services ensuring alignment with T&O and TEO strategies, priorities, and goals.
• Lead operational excellence within the cash centres through partnering with Operations and Process Engineering team (OPE) on process engineering and redesign opportunities. Lead Workforce Management discipline focused on employee productivity, employee capability and aligning resource supply to demand. Lead Practice Management Routines and enhance coaching, leader enablement, and employee engagement.
• Identify and execute opportunities and solutions to simplify, eliminate, and automate activities within Cash Services.
• Partner with Capital Markets on business expansion opportunities with OFIs and building strong relationships with OFI clients.
• Lead innovation through the implementation of AI and automation opportunities across cash services.
• Responsible for physical premises and security management in partnership with CBRE.
• Trusted advisor to PB/CB partners to effectively deliver strategic initiatives focused on driving efficiency and effectiveness of operations activities, as well as operational oversight.
• Develop comprehensive risk management framework, establish key risk indicators, ensure regulatory compliance (AML/CFT, cash handling standards), and oversee third-party risk assessments for critical vendors
• Partner with risk in the design and maintenance of effective controls over cash operations, lead control testing results across 9 centres and partner with Risk/Internal Audit on remediation.
• Strong coaching and leadership acumen with demonstrated ability to develop talent, build high-performing teams, and lead through others to achieve operational excellence

What do you need to succeed?

Must-Have:

• Large people management experience and proven employee engagement score
• Capability of handling complex issues, balancing strategic thinking and tactical execution skills
• Exceptional Change Leadership skills with ability to navigate organizational dynamics
• Strong partnering and collaboration skills with both internal and external stakeholders and clients
• Distribution and/or Operations experience within a banking or financial services environment
• Demonstrated capability to translate operational strategy into measurable results
• Willingness to travel up to 25% domestically

Nice-to-Have:

• Minimum 10 years of relevant professional banking experience, including people management
• Graduate-level education, MBA, or equivalent

Job Skills

Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

180 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-08-192026-09-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.