Loan Quality Coordinator (Hybrid- Maryland based)

Join Our Dynamic Team

Educational Systems FCU has proudly served the education community for over 70 years. With over $1.4 billion in assets and 95,000 members, we're a fast-growing credit union who knows who we are, who we serve, and where we are going. Our core purpose is serving the education community, and we are proud of our values: trustworthy, excellence, collaborative, empowering and caring. Our vision is to make financial wellness and stability accessible for all the communities we serve. Our success is a result of our Ambassador's commitment to making a difference each day and helping the members of the education community achieve their financial goals and dreams.

About Our Exciting Career Opportunity

We are currently seeking an experienced, detail-oriented individual with excellent communication, interpersonal, organizational skills, and consumer lending experience.

The Loan Quality Coordinator performs a variety of support duties to Consumer Loans. The Loan Quality Coordinator ensures accuracy and completeness of direct and indirect consumer loans including loan documents, loan servicing, collateral protection insurance, lien related issues and funding requirements.

In addition, the role performs a variety of support duties related to Consumer Loans such as title maintenance and lien recording in accordance with Educational Systems FCU established policies and procedures and in compliance with all Federal, State, NCUA and other regulatory agency rules and regulations. Moreover, the Loan Quality Coordinator responds to questions and/or provides information upon request from members and Ambassadors to resolve Consumer loan-related issues. The Loan Quality Coordinator files POA's, prepares letter of guarantee, and examine incoming correspondence from Department of Motor Vehicles, vendor partners, and insurance companies. In addition, the Loan Quality Coordinator monitors auditing reports to ensure direct and indirect loan packages are archived and are accurate and complete and complete loan adjustments related to loan extensions, loan modifications, payment and rate adjustments.

Required Qualifications

• High school diploma or equivalent (GED), Associate degree preferred.
• At least two years of experience with processing vehicle title liens and releases
• Ability to pay specific attention to detail for extended periods of time
• Must have strong verbal and written communication skills. The ability to be diplomatic respectful and helpful when sharing errors made by colleagues in a non-threatening, constructive manner.
• Must have a working knowledge of lending operations, loan adjustments and corrections.
• Must be highly organized and have the ability to multi-tasks, be proactive and have the ability to work with multiple systems simultaneously
• Must be a team player who is flexible and dependable.
• PC proficient including Microsoft Word and Excel
• Basic mathematical skills involving adding, subtracting, multiplying, dividing, decimals, percentages, fractions etc. required.