Analyst, Benefits - Leave Management

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank. ​

Join Fairstone Bank as an Analyst, Benefits - Leave Management, and be part of our talented and growing team!

About the role:

As part of the Total Rewards team, the Analyst, Benefits (Leave Management) plays an important role in supporting employee well-being through the effective administration of leave and disability programs.

Reporting to the Team Lead, Benefits and Wellness, this role is responsible for coordinating and administering employee leave programs, including disability leaves, medical leaves, parental leaves, workplace injury claims, accommodations, and other legislated and company-sponsored leave programs. The incumbent acts as a trusted resource to employees, managers, Payroll, Human Resources, and external partners to ensure leave cases are managed efficiently, compassionately, and in compliance with applicable legislation and company policies.

This position offers an excellent opportunity to develop expertise in disability management, benefits administration, employee wellness, and case management while contributing to a positive employee experience.

Responsibilities:

Leave and Disability Management

• Administer and coordinate employee leave programs, including:

  • Short-Term Disability (STD)

  • Long-Term Disability (LTD)

  • Medical leaves

  • Maternity, parental and adoption leaves

  • Personal leaves

  • Workplace injury and workers' compensation-related absences

  • Accommodations and ergonomic requests

  • Other legislated leaves as applicable

• Manage leave cases from initiation through return-to-work, ensuring timely follow-up and documentation.

• Track leave approvals, extensions, benefits continuation, and return-to-work dates.

• Review and maintain employee documentation to ensure completeness and adherence to established timelines.

• Coordinate return-to-work activities and accommodation requirements in collaboration with managers, Human Resources, employees, and external providers.

Employee and Manager Support

• Serve as a key point of contact for employees and managers regarding leave programs, eligibility requirements, disability processes, and benefits continuation.

• Provide guidance on required documentation, medical certificates, forms, and leave procedures.

• Support managers throughout the leave lifecycle by providing updates, recommendations, and process guidance.

• Deliver a responsive, empathetic, and employee-focused experience while handling sensitive situations with professionalism and discretion.

Vendor and Stakeholder Coordination

• Liaise with disability carriers, benefits providers, third-party administrators, healthcare practitioners, and other external partners.

• Facilitate timely and accurate information exchange while maintaining strict confidentiality.

• Escalate and support the resolution of complex or sensitive leave cases.

• Build and maintain effective working relationships with internal and external stakeholders.

Compliance, Reporting and Administration

• Maintain accurate leave records and case documentation within HRIS and case management systems.

• Ensure compliance with applicable employment standards, privacy legislation, disability management practices, and company policies.

• Prepare regular reports, metrics, and analyses related to leave activity, trends, and case status.

• Support audits, compliance reviews, and internal reporting requirements.

Continuous Improvement

• Identify opportunities to improve leave administration processes and employee experience.

• Assist in developing and maintaining procedures, templates, guidelines, and knowledge resources.

• Support employee education and communication initiatives related to disability and leave programs.

• Participate in Total Rewards and Wellness initiatives, projects, and process enhancements as required.

What We're Looking For

• Bachelor's degree, College diploma, or equivalent combination of education and experience in: Human Resources, Business Administration, Industrial Relations, A related field.

• 2 years of experience in one or more of the following areas: Benefits administration, Leave management, Disability administration, Human Resources operations, Case management.

• Foundational knowledge of employee benefits and leave of absence programs.

• Knowledge of Canadian employment standards and leave legislation.

• Understanding of disability management and accommodation practices is considered an asset.

• Strong organizational, planning, and time-management skills.

• Exceptional attention to detail and accuracy.

• Strong interpersonal, communication, and customer service skills.

• Ability to manage multiple priorities and competing deadlines in a fast-paced environment.

• Ability to handle confidential and sensitive information with discretion and professionalism.

• Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook.

• Experience working with HRIS, benefits, or case management systems is an asset.

What you’ll love about working here:

• Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.

• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.

• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.

• Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.

• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.

• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.  

• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.

• On-Site Fitness: Gym access at our London and Montreal offices.

• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.

• Family Support: Parental leave top-up program to help you during life’s big moments.

• Community Impact: One paid volunteer day to give back to causes that matter to you.

• For more information on who we are as an employer click here.

If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Full time

Job Type:

Permanent