Collections Resolution Lead

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a motivated Credit and Collections Specialist to join our Finance team.

In this role, you will be responsible for minimizing the organization's financial risk by conducting deep credit evaluations, assessing the creditworthiness of new and existing clients, and autonomously managing a strategic account portfolio to hit monthly collection targets. You will serve as a specialized liaison between corporate clients and key internal departments—including Sales, Finance, and Operations—to resolve billing disputes and optimize overall cash flow.

Our team operates in a fast-paced, collaborative, and highly strategic environment, partnering closely with District, Area, and Division teams to maintain alignment on financial recovery goals and deliver exceptional customer service.

What You’ll Do

In this role, you will:

• Portfolio & Credit Risk Management: Evaluate complex credit applications for corporate entities and individuals within established guidelines, while independently managing strategic accounts to minimize delinquency.

• Dispute Resolution & Liaison: Act as a consultative partner and liaison between internal teams and corporate clients to resolve high-impact billing disputes and credit challenges smoothly.

• Financial Negotiation: Leverage advanced negotiation strategies directly with client executives to secure favorable payment terms and establish effective debt recovery solutions.

• Process Optimization & Documentation: Identify underlying customer service trends that cause payment delays and thoroughly document all collection actions and payment agreements in the Oracle system in alignment with global compliance policies.

What You’ll Bring

The ideal candidate will have:

• Proven Experience: Demonstrated experience in corporate Business-to-Business (B2B) credit or collections management.

• Technical System Mastery: Advanced proficiency in Oracle or similar Enterprise Resource Planning (ERP) billing modules, alongside intermediate-to-advanced skills in Microsoft Excel.

• Strategic Competencies: Strong analytical thinking, excellent problem-solving capabilities to determine root causes of delinquency, and a high degree of autonomy in financial decision-making.

• Education: A professional degree or technical certification in Business Administration, Finance, Accounting, or a closely related field.

What We Offer

• Competitive compensation package aligned with industry experience.

• Flexible work options to support a healthy work-life balance.

• Comprehensive health, wellness, and occupational well-being plans (including integrated ergonomics and preventative stress-management programs).

• Opportunities for continuous learning, professional growth, and career advancement within a global organization.

• Generous paid time off and annual holiday allowances.

Ready to help us secure our financial future? Apply today to join the Iron Mountain team!

Category: Finance