- Location
- Toronto , Canada
- Workplace
- Remote
- Type
- Full-time
- Department
- Product
- Seniority
- Senior
- Education
- Master
- Source
- Lever
Description
About the Role
Netomi is hiring a Senior Product Manager to own the product strategy and execution roadmap for Autonomous Agents in the conversational AI domain. This role is responsible for defining how Netomi’s agents reason, plan, execute multi-step tasks, and collaborate across channels—from chat and voice to email and messaging—in production-grade enterprise environments.
You will work at the intersection of agentic AI research, real-world enterprise deployments, and platform reliability. You will define what autonomous agents look like for Netomi customers: how they understand goals, invoke tools and APIs, manage state across long-horizon tasks, recover from failures, and hand off gracefully to human agents when needed.
You should understand what ‘successful autonomous agent deployment’ looks like in production: multi-turn reasoning loops, tool/workflow execution reliability, memory and context management, human-in-the-loop escalation, observability of agent behavior, and cost/latency constraints at enterprise scale.
