Director Business Transformation

The opportunity

We are seeking a dynamic and strategic Director of Business Transformation to join our team at Manulife Vietnam. This pivotal leadership position is responsible for developing and implementing a comprehensive transformation framework and roadmap, designed to enhance the efficiency, scalability, and performance of all key operations and support functions. The role is integral to driving our organizational transformation agenda, aligning with our go-to-market strategies, customer experience goals, and human-centered design (HCD) aspirations, while ensuring effective stakeholder engagement and resource mobilization.

Key Responsibilities:

• Strategic Planning & Alignment:
  • Develop and implement long- and short-term transformation plans aligned with corporate strategy and business transformation goals.
  • Prioritize transformation projects to enhance customer experience, reduce costs, and improve efficiency.
• Leadership & Team Management:
  • Define the mission and positioning of the transformation team, ensuring clear communication across all business stakeholders.
  • Build and lead a high-performing team recognized for its specialist capabilities and impactful results.
• Programme Management & Reporting:
  • Oversee the transformation program, managing schedule, budget, scope, quality, risks, and dependencies.
  • Ensure visibility and transparency in program delivery and financial performance.
  • Deliver comprehensive MIS/KPI reporting and establish governance frameworks for successful change management.
• Stakeholder Engagement & Collaboration:
  • Work collaboratively with internal stakeholders to elicit requirements and ensure alignment with business objectives.
  • Provide direction, consultancy, and support to business leaders and project teams.
• Continuous Improvement & Change Management:
  • Develop and implement recommendations for continuous improvements.
  • Establish a competent, change management capability within the team and develop frameworks for broader organizational use.
• Project Management:
  • Align project and program work with company strategy, ensuring governance and portfolio management for benefits realization.
  • Maintain the company’s project database and liaise with regional and functional units to monitor project progress.
  • Facilitate Project Office Steering Committee meetings and provide regular updates on project status and issues.
• Risk Management & Compliance:
  • Manage risks associated with departmental operations, ensuring compliance with Enterprise Risk Policy and local regulations.
  • Engage with the SPMO for budget planning and management, and ensure practices are in place to manage risk exposure.

What we are looking for

• Bachelor’s degree in business administration, Management, or a related field (Master’s preferred).
• Proven experience in a senior transformation or change management role, ideally within the financial services industry.
• Exceptional leadership skills with high emotional intelligence and stakeholder management capabilities.
• Strong strategic thinking, problem-solving, and decision-making skills.
• Experience in Lean process optimization, agile methodologies, and hands-on change management.
• Excellent communication and collaboration skills, with the ability to engage and influence at all levels.
• Solid understanding of industry trends, products, and relevant regulations.
• Demonstrated ability to manage complex programs and deliver measurable results.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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