Ice Cream Manufacturing Supervisor

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.
 
We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. 

What truly sets us apart is how we work. 

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. 

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better. 

Terms: Candidates must be legally authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship. Employment eligibility will be verified as part of the hiring process. 

THE ROLE

Background & Purpose of the Job: This position is responsible for key aspects of the integrated manufacturing process. This position also has an overall business responsibility.  

WHAT YOU'LL BE RESPONSIBLE FOR

People

• Performing all job functions in the safest manner possible.
• Performing all assigned steps in the production and packaging of product, including:
• Interviewing /Hiring – Supervisors are involved in the placement of employees.  This supervisor would ensure that TMICC interviewing/hiring expectations are met including screening, interviewing and onboarding and training of new employees.
• Link with HR – This function of this role is to work with HR to understand and determine people related objectives. 
• Coaching -  Coach and develop team members through regular feedback, skill-building conversations, and performance check-ins to drive engagement, capability growth, and operational excellence.
• Maintain all documentation, training manuals, and any other relevant paperwork. 
• Ensuring that people feel connected to what’s happening through regular communication about the business; always taking a humanistic point of view when relating to or communicating with others.

Process

• Line performance – Supervisors are responsible for making sure that the day-to-day line issues are being addressed and the machine functions at optimum performance daily.
• Technical aptitude – Supervisors must be able to understand the production equipment and be able to solve mechanical problems.
• ICMS Facilitation – Supervisors participate as active ICMS leaders including focusing on continuous improvement and coordination of production floor tasks related to team projects.
• Line maintenance – it is the responsibility of the Supervisor to make sure that line maintenance is issued and completed. The Manufacturing Supervisor and the Maintenance Supervisor will need to work together and build a harmonious relationship so that the KPI for downtime can be achieved.
• Delegate work assignments with consistency– it will be the responsibility of the supervisor to delegate work assignments to the proper personnel. The supervisor will actively coach as well as follow-ups to ensure those assignments are being completed.
• Product quality – it is key that supervisors ensure production of a consistent and quality product at designated cost.
• Startups and changeovers – This role is very important because of the demand/change of the business. Tasks include implementation of the changeover program, startup check sheets, refinement of the process, communicating, planning, production meetings, etc.
• Work with support departments – It is imperative that the Supervisor works hand in hand with the support departments so that KPIs can be met (e.g., HR, Logistics, QA, etc.). Must understand support department’s purpose.
• ICMS, Visual Mgt., 5S – it is the responsibility of the Supervisor to engage in all aspects of ICMS, Visual Management, and 5S. It will be important to engage in these activities so that we can show continual improvement in our manufacturing facilities.
• Coordinate, with production and freezer/warehouse departments, changeovers and moving of equipment to storage.
• Ability to navigate and use web-based programs such as Buildapp, Megamation, DFOS, SAP, Microsoft and SPC

WE'RE LOOKING FOR SOMEONE WHO

• Thinks end-to-end and takes ownerships for results
• Is comfortable working in a fast-moving, evolving organisation
• Values collaboration, clarity and low-ego ways of working

Qualifications:

• College degree in a manufacturing related field preferred.
• Ability to communicate effectively with all personnel levels.
• Ability to read and interpret policies and procedures and ensure clear communication of them.
• Ability to maintain accurate records and work on multiple tasks.
• Ability to make supervisory-level decisions.
• Ability to handle disciplinary actions and proper documentation.
• Must have a basic knowledge of technical machinery or process equipment.
• Must understand lubrication, sanitation, change-over, KPIs, new products, PM process.
• Must take ownership of a work center(s) in a ICMS role 

Working Environment:

Work is performed throughout the facility.  Some work will be done in a cold or hot environment.  Potential hazards include proximity of moving machinery, chemical exposure, noise, or heavy lifting.  The position may require an individual to stand, stoop, move equipment; bend, reach, or lift for prolonged periods of time.  PPE includes safety glasses, hearing protection and sanitary footwear.  Supervisor must successfully pass approved HAZWOPER training course.  

WHAT YOU'LL GET

Alongside meaningful work and strong development, we offer a reward package that typically includes:

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Medical, dental and (where applicable) vision coverage 
• Health and wellbeing support, including employee assistance programs and wellness initiatives 
• Health-related savings and spending accounts 
• Retirement savings programs with a competitive matching plan 
• Additional employee perks (e.g., corporate discounts, commuter or learning support) 

Benefits vary by country and are subject to plan terms and eligibility. 

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact

- Free to move fast, experiment and challenge how things are done

- Continuous learning and development as the business grows

- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.

For more information about your Federal rights, please see Know Your Rights: Workplace Discrimination is Illegal

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.