Membership Officer

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Working options | office-based with optional rotational remote working in line with divisional requirements

Working pattern | full time

Working hours | 37.5 (Monday – Friday) hours per week

Reports to | Memberships Team Lead 

What we’re looking for:

We’re looking for a customer-focused and highly organised individual to join our Client Money Protect Memberships team.  You’ll manage a portfolio of agent clients from new application to renewal, as well as chasing and converting abandoned registrations and other leads.  Knowledge of working in a multi-channel contact centre is essential and experience in the property sector, especially the private rented sector would also be useful.

Some of the things you'll get up to:

• Manage a portfolio of agent clients from new application to renewal
• Handle inbound and outbound calls and emails to agent clients
• Chase and convert abandoned registrations and other leads
• Cross-sell and generate leads for relevant products when engaging agent clients or prospective clients
• Deal with all membership policy amendments
• Be responsible for renewals and expiries for mydeposits agent client

We’d like you to have:

• Experience in a letting agent environment (desirable)
• Extensive knowledge of working in a multi-channel contact centre environment
• Excellent customer service skills
• Excellent attention to detail
• Good knowledge of MS office packages (Word, Excel, PowerPoint)
• Ability to work within a small team and across departments

Benefits:

• 23 days holiday + UK bank holidays
• Life assurance
• Private health care for you and dependents
• Employee assistance programme, including GP line, cashback for treatments, advice line
• Season ticket loan
• Rental deposit loan
• Annual leave purchase scheme
• As part of the HFIS Group, access to discounted personal insurance is available

At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As a teammate you will also benefit from a wide variety of high-quality in-house and external training.

We have a relaxed and friendly environment, and our dress code reflects this.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.