Commercial Excellence Sr Manager

Job Description Summary

-Responsible to adapt and develop the sales administration/ customer service function’s capacity and capabilities according to the service needs as articulated by the Business Heads. May include managing the fields of primary market research, analysis and interpretation of data, support of sales effectiveness, marketing capability development, CRM and e-marketing. Develop and manage multiple commercial sales channels within the country.Lead across the Sales Support sub-functions in a small to medium revenue organization or the Sales Administration/ Customer Service team for a large revenue organization. Typically manage a medium sized team.

Job Description

Major accountabilities: 

• Lead the team to support the Sales and/or Key Account Management functions in providing best-in-class Sales Operations services across the organization -Driving the team and leading to support sales representatives and channel partners in processing orders / returns; providing metrics / reports to Sales team and also engaging HCPs for expense payout.
•  Follow up on sales orders and provide status updates; updating Customer lists business wise.
• Reporting of technical complaints / adverse events / special case scenarios related to Sandoz products within 24 hours of receipt -Distribution of marketing samples (where applicable)

 Key performance indicators:

• Customer satisfaction and customer retention - Accuracy of reporting-performance data, budgets, financial reporting - Internal surveys-results in areas of operations, processes vs.
•  benchmarks

 Minimum Requirements: 
  Work Experience:

• Marketing in Healthcare / Pharma business.
• Sales in Healthcare / Pharma / related business.

 Skills:

• Calls Handling.
• Customer Retention.
• Customer Service.
• Data Analytics.
• Efficiency.
• Microsoft Access.
• Operations.
• Procurement.
• Project Management.
• Promotion (Marketing).
• Retail Loss Prevention.
• Sales.
• Sales Support.
• Sales Targets.
• Selling Skills.
• Technical Skills.

 Languages :

• English.

Skills Desired

Calls Handling, Customer Retention, Customer Service, Data Analytics, Efficiency, Microsoft Access, Operations, Procurement, Promotion Marketing, Retail Loss Prevention, Sales, Sales Support, Sales Targets, Selling Skills, Technical Skills, Waterfall Project Management