Admissions Coordinator

Description

Summary of Position

The Admissions Coordinator plays a key role in ensuring timely, seamless entry into care at Maryland Wellness. Serving as the first point of contact for new clients and referral sources, this position manages all aspects of client registration and ensures a quick response to every referral. The Coordinator supports enrollment across multiple programs and works to address barriers to care by connecting clients with agency and community resources. Using the information gathered during the admissions process, the Coordinator helps match clients with the clinicians and services best suited to support their long-term success in care.

This position is based out of our Salisbury offices (West Rd. and Division St.) and will also require periodic support at our Berlin and Princess Anne locations.

Requirements

Referral & Registration Management

• Respond promptly and professionally to all incoming referrals, ensuring timely registration of new clients.
• Serve as the primary contact for referral partners, coordinating introductions with the Outreach team for new or expanded partnerships.
• Track referral sources and follow up to strengthen relationships and improve referral pipelines.
• Educate clients and families on available services and programs to support enrollment across multiple service lines.
• Greets and checks-in clients upon arrival
• Availability to attend outreach events to do on-site registrations

Client Access

• Conduct insurance verification and coordinate any insurance needs to ensure clients can begin care without delay.
• Complete required paperwork including consents, billing information, and Releases of Information (ROIs), ensuring compliance with privacy regulations.
• Provide clear explanation of billing policies, patient rights, and available supports.
• Introduce clients to Maryland Wellness programs, completing the welcome packet and ensuring clients understand available resources.
• Schedule required assessments immediately following registration and reschedule any no-show appointments.
• Manage any admission projects assigned by leadership

Barrier Resolution & Client Success

• Identify barriers to care (transportation, insurance, documentation, communication, etc.) and proactively work with clients to resolve them.
• Utilize internal and external resources to address obstacles, ensuring equitable access to care.
• Use information gathered during the admissions process to help align clients with clinicians who are a strong fit for their needs and preferences.
• Coordinate internal referrals to additional programs, promoting comprehensive care and continuity of services.
• Monitor clinician capacity and trends in client needs to share with manager for leadership discussion and decision making

Administrative & Compliance Responsibilities

• Enter and update client information accurately in the electronic medical record (EHR) system.
• Maintain accurate and organized records of client interactions in compliance with regulatory standards.
• Log all communication and attempted communication with clients or referral sources in the EHR.
• Support facility/office needs including cleaning, event support, organizing, and minor maintenance/supply needs
• Opens and closes offices daily
• Other duties as assigned