Campus Security Specialist

Property Services team has the responsibility to operate, maintain and enhance the buildings owned by RMIT University, oversee construction projects and ensure the provision of physical facilities services. Property Services consists of the following business units:
• Projects
• Facilities Management
• Campus planning & operations

The Campus Security Specialist is responsible for the ongoing health, programming and reliable operation including but not limited to the following systems.

•           Electronic Access Control (EAC)

•           Closed Circuit Television (CCTV)

•           Building Management Systems (BMS)

•           Fire Alarm Control System

•           Lighting Controls

•           Lift Controls

•           Emergency Control Room

•           Emergency Response System

•           Workday for Contract Management of Security related suppliers

Working arrangements: The standard working week for this position is Tuesday to Saturday to provide operational coverage over the weekend. The role will also participate in the Emergency Management Team (EMT) 24/7 on-call roster and may be required to respond outside standard working hours, subject to operational requirements.

Reports to:  Security Manager

Direct reports: Security Supervisor from Security Service Provide & Security admin

Reporting lines may be adjusted in line with organisational changes.

• Develop University-wide Security programs, plans, policies, and procedures to ensure safety, and security and reduce the risk for staff, students' contractors, and visitors 

• Closely lead and manage day-to-day security service provider to ensure the effective management of security operations including emergency and crisis management across 3 campuses. Prioritize the deployment of operational resources across a broad program of work using a risk-based approach 

• Oversee security needs at all University events and for all University events including performing security risk assessments  

• Subject matter expert for security develops security solutions for complex University-wide security issues 

• Identify and improve security vulnerabilities and respond to instances of operational crisis to mitigate further operational legal and reputational issues 

• Manage stakeholder relationships, including security contractors staff student visitors, and emergency services whilst providing a high level of customer service 

• Actively evaluate on-campus incidents, recommend and take necessary actions to maintain the security of RMIT's students' administration, faculty, staff, and property Keep track of reported incidents for further review and reporting Create and present incident reports with recommendations for learning from experience and proposing new action plans to avoid repeating events 

• Lead the investigation of security incidents/complaints including interviews and review of CCTV and provide feedback to students, staff, and customers accordingly 

• Apply current and new technology to provide technical and operational solutions to senior internal members of staff and work closely with the external contract provider, in relation to day-to-day Security issues to develop a culture of crime prevention incident reduction and traffic management

• Provide comprehensive reporting on security for senior management including written proposals and reports for action where areas of concern are identified. 

• Provide forecast analysis and manage Security service budget to ensure high-quality security service with reasonable cost 

• Develop training plan, materials and provide necessary orientation and training regarding security rules and procedures to contracted security personnel 

• Collaborate on the development of emergency and continuity plans at various University locations may conduct related training exercises 

• Undertake any other duties as required by the line manager

• Bachelor’s in public security or related field

• At least 5 years of experience in a security related position

• Sound understanding of legal requirements and standards with regards to public security in Vietnam

• Significant experience in security management (incl Electronic Security and Surveillance) in a large complex organization including experience in the supervision of large, outsourced security contracts and their related budgets

• Proven ability to manage day to day operations of a large security team including internal and contracted personnel

• Extensive experience in successful management of stakeholder relationships within a large complex organization ability to deliver high level of customer service to a wide variety of stakeholders and leadership of a team with a client focused approach to Security services delivery

• Extensive knowledge of electronic security and surveillance operational systems the security sector regulatory environment and the development and implementation of Security policies and procedures in a large complex organization

• Excellent written and verbal English and Vietnamese skills, with ability to communicate

• Ability to write reports and briefs in English9Good judgement and the ability to quickly assess options and make decisions and understanding of risk management in a large complex education organization

• Proven ability to priorities tasks works to deadlines, manage multiple deliverables work autonomously as well as a productive team member

• Ability to display appropriate behaviours in line with the position and RMIT Values.