- Location
- 5506 West Friendly Avenue, Suite 200, Greensboro, NC, 27410, United States of America
- Type
- Full-time
- Department
- Finance
- Education
- Bachelor
- Source
- Workday
Description
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Billing Policy Services Agent to join our growing team in Greensboro, NC.
The Billing Policy Services Agent’s primary function is to handle billing & policy services by phone call inquiries on new & existing clients. The goal is to provide best-in-class service experience to our agency partners and policy holders.
How You Will Contribute:
Handle approximately 50–75 inbound billing and policy service calls daily, maintaining a professional and consistent customer experience
Assist with billing inquiries, including policy questions, payment updates, EFT/credit card processing, and reprinting declaration pages
Process inbound mail and scanned documents, including sorting, indexing, and routing as appropriate
Support policy servicing activities, including policy changes and renewal quote assistance
Maintain accurate documentation within agency management systems
Respond to customer emails and inquiries within established service standards
Provide clear, accurate information to policyholders and agency partners
Identify and escalate complex billing or service issues as needed
Licenses & Certifications:
Licensed if assigned specific North Carolina Accounts
Skills & Experience to Be Successful:
High school diploma or equivalent required
Prior customer service experience (insurance experience preferred)
Proficient with MS Office Suite
Exceptional telephone demeanor
Ability to maintain a high level of confidentiality
1+ year of insurance industry experience (preferred)
Associate or bachelor's degree in business or related field (preferred)
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.