Assistant Director of Care

ASSISTANT DIRECTOR OF CARE, TENDERCARE LIVING CENTRE 

Candidates are invited to apply for the above full-time position to work at Tendercare Living Centre, a 204 bed Long-Term care home, managed by Extendicare Assist, located in Scarborough, Ontario. 

Mission:   

Reporting to the Director of Care, the Assistant Director of care (ADOC) is a highly skilled leader who contributes to Extendicare’s purpose of Helping People Live Better by supporting and leading a high-performing team dedicated to delivering safe, high-quality, and compassionate care to all residents. 
Under the direction of the Director of Care, the ADOC leads and provides oversight for assigned clinical areas as per Extendicare’s model of care and collaborates with other members of the care team to ensure exceptional resident centered care and best practices are consistent with Extendicare, Accreditation standards, and all regulations. 
The ADOC will engage with residents and families and promote a customer service philosophy to continuously improve resident satisfaction and achieve our mission to provide people with the care they need, wherever they call home. 

 
Key Outcomes: 
• Serve as a strong advocate for resident safety and ongoing improvement of quality care. 
• Attain high resident and family engagement as measured through Experience Survey results, by caring for each person as we would our own family. 
• Consistently meet or exceed all quality and clinical indicators for residents, in alignment with organizational and legislative guidelines, through the effective execution of required clinical programs. 
• Foster a positive culture of employee experience, driving an increase in overall employee engagement compared to the previous year. 
• Ensure adherence to all regulatory requirements on quality and clinical programs, as well as organizational and Accreditation standards, policies, and procedures. 

 
Key Responsibilities: 
In collaboration with the Director of Care: 
• Manage- Manage assigned program areas as per Extendicare’s Model of Care, ensuring effective implementation and performance of the programs in compliance with legislative and professional standards. 
• Identify- Risk and mitigation strategies and escalate and manage as appropriate in collaboration with organizational teams and departments. 
• Comply- Monitor and ensure compliance with all regulations, licensing requirements, accreditation standards and labour and employment standards, including timely investigations and consistent action planning. 
• Collaborate- Actively participate and collaborate with the Director of Care, 
interdisciplinary team, and consult with care staff, residents and families to deliver and optimize resident care. 
• Quality- Lead in the development, implementation, and oversight of quality improvement initiatives within the home to achieve successful outcomes and meet established goals. 
• Community Partnership- Engage with vendors on quality initiatives and training requirements and collaborate with community health partners for the betterment of resident care. 
• Cultivate- Foster professional growth and engagement of team members through mentorship, training, and development initiatives to enhance team performance in partnership with DOC to build a strong organizational culture. This includes identifying skill gaps, providing coaching and feedback, and encouraging continuous learning. 
• Values Alignment- Uphold and promote the organization’s Mission, Vision and Values and Philosophy regarding Ethics, Morality and Integrity 
• Customer Service- Through employing the customer service mindset, accept and respond to feedback (complaints, recognition or suggestions) from residents, families, vendors and team members with acknowledgement and empathy. 

 
Qualifications: 
• Minimum of three (3) years of experience working as Registered staff in the long-term care sector, plus, preference of three (3) years, minimum of one (1) of experience in a managerial or supervisory capacity in a health care setting. 
• Current and unrestricted registration/licensing and practice as a Registered Nurse with the applicable Provincial licensing body. 
• Bachelor of Nursing preferred or Post-secondary Diploma in Nursing. 
• Current CPR certification is required. 
• Demonstrated leadership, communication skills and interpersonal skills. 
• Experience in the use of EHR systems, specifically Point Click Care and Point of Care. 
• Proficiency in Microsoft Office Suite. 
• Proven history of leading quality improvement initiatives and achieving positive resident outcomes. 
• Demonstrated team building and time management skills. 
• Strong Clinical skills. 
• Proficiency in a second language is considered an asset. 
• Experience working in a unionized environment and managing under a collective agreement. 

 
Core Competencies 
• Industry/Regulatory Knowledge 
• Program Administration 
• Customer Service 
• Priority Management 
• People Management 
• Collaboration 
Attributes of an Effective Leader 
• Strategy Development: Understands the organization’s strategy and sets priorities to make it happen. 
• Self-Motivated and Results Driven: Takes ownership and holds themselves and others responsible for delivering high-quality, timely, and cost-effective results. 
• Collaboration: Inspires a collaborative team environment and works effectively with others with the ability to influence. 
• Effective Communication: Actively listens, seeking to understand all perspectives and communicating with respect. 
• Problem Solving: Recognizes and takes ownership to resolve issues outside of clear role mandate. 
• Builds High Performing Teams: Builds the capability of individuals and teams 
through continuous feedback, coaching, and a commitment to learning and 
development. 
• Data Analytics & Continuous Improvement: Uses data to identify and measure 
performance and develop solutions to motivate improvement. 
What Extendicare has to offer: 
At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and 
recognize achievement. As a valued member of our team, you can expect: 
• Continuous mentorship, support for life-long learning and growth opportunities. 
• Opportunities for advancement and career growth within the organization. 
• A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work. 

Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of 123 owned and operated long-term care homes, as well as our home health care operations serving more than 10,000 patients annually, we provide people with the care they need wherever they call home. Our qualified and highly trained workforce of 22,000 individuals are united by a dedication to quality care and by our vision for a future where everyone in Canada has access to the care and support they need to live their best lives.