Order Processing Rep II

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Job Description:

Job Summary
This position communicates with customers, UPS origins, Traffic and Sales groups. He/She is responsible for providing problem resolution, ocean freight rate analysis and tracking/tracing information to the customer.

Responsibilities:

• Processes international transportation orders and quotes time in transit for services.
• Communicates with internal/external customers on a daily basis via phone, fax, and e-mail.
• Analyzes data and responds to customer communications timely.
• Processes international shipments; ensures specific customer requirements are followed.
• Follows up on requests, reviews rates as needed, tracks and routes shipments and orders, prepares reports and customer set-ups, and updates customer files and profiles.
• Works with customers, suppliers, and various shippers to route, pick-up and/or trace shipments as necessary.
• Resolves problems and maintains ongoing professional relationship with the customer and vendors.
• Obtains proofs of delivery and charges from international agents.
• Maintains quality standards established by UPS Supply Chain Solutions, our customers and vendors.
• Escalates problems and concerns to immediate supervisor or manager.
• Effectively communicates with customers and suppliers as necessary.

Qualifications:

• High school diploma, GED or International equivalent
• 2+ years’ customer service experience in a fast-paced ocean freight facility environment
• Demonstrated ability to manage multiple tasks under minimal supervision with a high attention to detail
• Strong analytical, oral/written communication, customer service, and time management skills
• Experience in transportation, logistics, and freight forwarding working with Ocean processes
• Proficient Microsoft Office skills (Word, Excel, and Outlook)
• Typing skills 35-40 wpm - Preferred

Employee Type:
 

Permanent

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