- Salary
- £25k+
- Location
- London
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Service
- Visa
- Not sponsored
Description
Customer Success Executive - 12 Month Placement Year
Department: Sales
Employment Type: Fixed Term - Full Time
Location: London
Reporting To: Sales Manager - Customer Success
Compensation: £25,000 / year
Description
Job Title: Customer Success Executive - 12-month placement year
Salary: Up to £25,000
Location: Hybrid (3 days per week in London office)
Salary: Up to £25,000
Location: Hybrid (3 days per week in London office)
We’re Pod – one of the UK’s leading EV charging providers, trusted by over 250,000 customers and powering more than 5 million miles every single day. But behind the numbers is a team of passionate people working together to shape a smarter, more sustainable future.
We started off in 2009 as Pod Point, helping people make the switch to electric as EVs began to hit the road. Today, we’re leading the way into a smarter energy future. As part of the EDF family – the UK’s biggest generator of zero-carbon electricity – we have the strength and stability to grow for the future.
And we’ve started that growth already. In 2026, we welcomed EO Charging into the Pod family, bringing together Pod’s strengths in home, workplace, public and smart charging with EO’s specialist fleet and depot charging technology. The acquisition significantly expands our commercial fleet and energy management capabilities. Together, Pod and EO are helping logistics, transport and operational fleet customers electrify at scale, optimise charging performance and make better use of existing grid capacity.
Pod is the next evolution of Pod Point. As electrification becomes every day, Pod is here to help build a brighter future for society by managing the flow of energy, making it affordable, accessible, and for the benefit of everyone. With 250,000 customers already trusting us to be at the heart of their EV life, we see Pod playing a leading role in the UK’s increasingly electrified future. Our focus is on powering not just homes and vehicles, but local communities and social progress.
Pod is here to help build a brighter future for society by managing the flow of energy, making it affordable, accessible, and for the benefit of everyone.
The customer journey is one of the most important parts of our business, and we're looking for someone who is passionate about delivering exceptional service from day one. In this role, you'll be the first point of contact for many of our customers, helping them navigate their EV charging journey, resolving queries, and ensuring they feel supported every step of the way. Success in this role isn't about hard selling—it's about building trust, providing clear guidance, and creating a seamless onboarding experience that leaves customers feeling confident in their decision to choose Pod. If you enjoy helping people, solving problems, and making a positive impact through great customer service, this is the placement year for you.
You'll be responsible for
-
Respond to Customer Enquiries – you'll manage inbound phone calls, emails and enquiries from customers, providing a friendly, knowledgeable and efficient experience from first contact
-
Guide Customers Through the Onboarding Journey – you'll support new customers through every stage of the onboarding process, ensuring they understand what to expect and have everything they need for a smooth experience
-
Understand Customer Requirements – you'll take the time to understand each customer's circumstances, home setup and charging requirements to provide accurate guidance and tailored solutions
-
Provide Product and Service Support – you'll explain our products, services and processes in a clear, simple and approachable way, helping customers make informed decisions
-
Resolve Customer Queries – you'll take ownership of customer questions and concerns, working across teams where necessary to deliver timely and effective resolutions
-
Deliver an Exceptional Customer Experience – you'll build trust and confidence with customers by providing proactive communication, regular updates and a seamless onboarding experience from enquiry through to installation
-
Maintain Accurate Customer Records – you'll ensure all customer interactions, onboarding progress and support activities are accurately recorded within our CRM and internal systems
-
Collaborate Cross-Functionally - you’ll work with Marketing, Product, and Operations teams to ensure a smooth customer journey
- Champion our values - you’ll model Trust, Edge, and Care in all partner interactions, ensuring Pod is recognised as a credible charging solution, bringing the voice of the customer back to the business.
Electrify us with your skills:
- Professional communication skills – building confidence speaking with customers over the phone
- Active listening and questioning – learning how to understand customer needs and tailor conversations
- Resilience and confidence – handling objections, learning from rejection, and staying motivated
- Sales and persuasion fundamentals – influencing decisions in an ethical, customer‑focused way
- Time management and organisation – balancing calls, follow‑ups, and admin in a busy environment
- Customer service mindset – delivering a positive experience while working towards targets
- Adaptability – adjusting your approach for different customers and situations
- Team collaboration – working closely with experienced sales professionals and learning from others
- Problem‑solving skills – thinking on your feet to overcome challenges in live conversations
- Professionalism in the workplace – representing a growing business and its values
- Confidence working towards targets – understanding how goals, KPIs, and performance tracking work
- Commercial awareness - gaining insight into how sales teams contribute to business success.
What's in it for you?
- Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform
- Podpoint Charger
- Discounted energy tariff (Pod Power or EDF Employee Programme)
- Flexible hybrid working model
- Work abroad for up to 20 days per year
- Family & friend discount scheme
- 25 days holiday (plus Bank Holidays)
- Very generous parental and family leave
- Pension scheme with a 4.5% matched contribution
- Eyecare scheme
- Life insurance covering up to 4x your annual salary
- Virtual GP provided by HealthHero
- Employee Assistance Program
- Free Mortgage Advice
- Discounted Gym Memberships
- Cycle2Work Scheme
Important Information:
You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.
Good luck and we look forward to speaking with you soon!
Skills
Customer Service
