Senior Database Reliability Engineer

Say hello to opportunities.

If you’re looking to be part of what’s next in communication, you’re in the right place.

At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.

With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.
 

This is where you and your skills come in. We’re currently looking for a Senior Database Reliability Engineer who will work on database reliability and performance using the best engineering principles, operational discipline, and automation. You will be a part of an international team of engineers responsible for managing the high-load service across various environments. You will contribute not only to the product focusing on high availability, maintainability, and scalability but also to the continuous improvements in the team productivity.

You should be motivated, organized, excited about technology and SaaS products, a thorough critical thinker, and relentless in code quality, scalability, latency, and platform stability. Our culture is motivational, constructive, and positive. We value teamwork, camaraderie, and collaboration. If you’re up for a fun challenge, we want to hear from you.

This role requires on-site presence at our office 4 days a week to support effective collaboration and teamwork.

Responsibilities:

• Work on the reliability and performance of database clusters and their components

• Take part in the design and other architectural changes of critical databases

• Work on the observability of database load and relevant metrics, and perform capacity planning

• Be a point of expertise for the development teams - review database migrations, SQL queries, and other database changes

• Work with SRE engineers to roll out changes to the production environments and help mitigate database-related production incidents

• Work on database infrastructure automation

• Provide relevant documentation to peers as a source of knowledge and subsequent automation

Qualifications:

• 5+ years of experience running cloud-based SQL databases in large production environments

• Strong knowledge of SQL

• Strong knowledge of SQL DBMS internals: MySQL experience is a must, AWS Aurora, PostgreSQL, and MongoDB experience is preferred

• Experience with Liquibase

• Experience with database performance optimizations

• Data modeling and data design skills

• Experience with database migrations, patching, and deployment architecture changes

• Acquaintance with Linux and Unix shells

• Experience with infrastructure automation and configuration management

• Passion for having the best documentation possible

• Good written and verbal communication skills

• Comfortable and proficient in collaborating and communicating asynchronously

• Experience with Contact Center and VoIP solutions is a HUGE plus

What we offer: 

• Well-coordinated professional team.

• Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth.

• Additional Health and Life Insurance Package.

• Employee Assistance Program.

• 25 vacation days.

• 102,26 EUR/200 BGN Digital Food Vouchers.

• 61, 36 EUR/120 BGN Gross as part of the salary for Working Expenses Allowance.

About RingCentral
RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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