Director, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Account Management

Overview
This role is responsible for leading the Mastercard relationship with key banking partner(s) in Singapore, acting as the primary account owner.
The position requires a commercially driven, strategic account leader who can partner with customers and cross-functional Mastercard teams to design and execute payment strategies that drive revenue growth and deepen client engagement. The role calls for strong execution focus, deep payments expertise, and the ability to navigate complex stakeholder environments.

Role
Own and execute account plans aligned to customer and Mastercard growth objectives
Lead the overall relationship and profitability of assigned accounts, engaging senior stakeholders across the client organization
Develop and implement strategies to drive revenue, GDV, and share growth
Identify and pursue new business opportunities, including cross-sell of Mastercard products and services
Coordinate cross-functional teams (e.g., Product, Marketing, Services) to deliver integrated client solutions
Manage contractual commitments and ensure delivery against long-term partnership agreements
Develop and deliver innovative programs to drive customer loyalty and increase market share
Conduct market analysis and assess new opportunities to support client and market strategy
Build strong, trusted relationships with key internal and external stakeholders


All About You
Strong commercial mindset with a track record in account management, business development, or product management
Deep understanding of the payments ecosystem (issuing, acquiring, or network side)
Proven ability to manage senior client relationships and influence stakeholders
Strong analytical, problem-solving, and strategic planning capabilities
Excellent communication, negotiation, and stakeholder management skills
Comfortable working across multiple functions and navigating complex organizations
Results-driven with a strong execution focus

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.