- Location
- Guatemala
- Workplace
- Onsite
- Type
- full-time
- Department
- UX
- Seniority
- Mid
- Experience
- 2+ years
- Industry
- Financial Services
- Category
- Operations
- Role type
- Individual Contributor
- Environment
- Office
- Source
- Lever
Overview
This role involves monitoring and validating customer support interactions across multiple channels (chat, email, calls) to ensure quality standards are met. Responsibilities include evaluating team performance, improving communication processes, handling complex cases, and validating system integrations. Candidates must have 2 years of call center QA experience, knowledge of CRM tools like Zendesk, and familiarity with financial products. This is an opportunity to work in a growing Guatemalan Fintech with a focus on innovation and excellence.
Description
Vana es una Fintech orgullosamente guatemalteca. Nuestro objetivo principal es utilizar tecnología para facilitar el acceso a productos financieros a la población poco bancarizada.
Actualmente nos enfocamos en créditos cuyas principales características son la facilidad, rapidez y los montos que se ofrecen. Toda la solicitud se realiza desde nuestra App Android, no es necesario visitar una agencia o punto físico para obtener estos créditos.
Función principal del puesto: monitorear y validar que los flujos de atención, sistemas, canales de comunicación (chat, correo, llamadas, entre otros) y herramientas digitales utilizadas por la empresa funcionen de forma óptima y alineada con los objetivos de la organización y la experiencia al cliente.
Skills
ExcelSalesforceAndroid
Benefits
Additional benefits beyond legal requirementsCollaborative parkingLife insurance and medical expenses coveragePleasant work environmentGrowth opportunities
Languages
Spanish
About Vana
Vana is a proudly Guatemalan Fintech using technology to facilitate access to financial products for the underbanked population.
