- Workplace
- Remote
- Type
- Full-time
- Seniority
- Director
- Education
- Master
- Source
- RecruiterFlow
Description
Director of Client Engagement
The Role
Barrel is building toward an operating model where client relationships are deep, delivery is predictable, and growth comes from accounts we already own. This role sits at the center of that model. The Director of Client Engagement owns the full client experience from relationship to execution, bringing account management and project delivery under unifi ed leadership so clients feel one consistent, accountable team from kickoff through renewal.
Core Responsibilities
● Own the health of the client portfolio: retention, renewals, risk identifi cation, and escalation management.
● Lead the AM team, setting direction on account plans, quarterly business reviews, relationship depth, and growth identifi cation.
● Lead the PM team, setting delivery standards across schedule adherence, scope management, QA, and project margin.
● Own resourcing decisions for the AM and PM functions: capacity allocation, FT vs contractor mix, and surge planning.
● Run the weekly delivery and accounts meetings, ensuring both are disciplined and decision-driving.
● Maintain visibility into project fi nancials and retainer burn, fl agging risks before they become client or margin problems.
● Partner with the Director of AI and Solutions on technical scope, change requests, and delivery approach for complex engagements.
● Develop AM and PM capability through consistent coaching, clear performance expectations, and use of the skills and rubric frameworks in place.
● Hold the line on escalations, client sentiment, and account-level commercial decisions without needing executive intervention.
Barrel — Internal Use Only — Q2 2026
What We Are Looking For
● Has led both account management and project delivery, and understands what each function requires.
● Comfortable holding a client relationship at the executive level while staying close to what is happening at the project level.
● Treats retention and margin as equally important outcomes, not in tension with each other.
● Proactive by default: surfaces risks early, communicates clearly, and does not wait to be asked.
● Develops people earlier in their careers without doing the work for them.
● Has worked in an agency environment and understands the pace, the client expectations, and the fi nancial model.
The Role
Barrel is building toward an operating model where client relationships are deep, delivery is predictable, and growth comes from accounts we already own. This role sits at the center of that model. The Director of Client Engagement owns the full client experience from relationship to execution, bringing account management and project delivery under unifi ed leadership so clients feel one consistent, accountable team from kickoff through renewal.
Core Responsibilities
● Own the health of the client portfolio: retention, renewals, risk identifi cation, and escalation management.
● Lead the AM team, setting direction on account plans, quarterly business reviews, relationship depth, and growth identifi cation.
● Lead the PM team, setting delivery standards across schedule adherence, scope management, QA, and project margin.
● Own resourcing decisions for the AM and PM functions: capacity allocation, FT vs contractor mix, and surge planning.
● Run the weekly delivery and accounts meetings, ensuring both are disciplined and decision-driving.
● Maintain visibility into project fi nancials and retainer burn, fl agging risks before they become client or margin problems.
● Partner with the Director of AI and Solutions on technical scope, change requests, and delivery approach for complex engagements.
● Develop AM and PM capability through consistent coaching, clear performance expectations, and use of the skills and rubric frameworks in place.
● Hold the line on escalations, client sentiment, and account-level commercial decisions without needing executive intervention.
Barrel — Internal Use Only — Q2 2026
What We Are Looking For
● Has led both account management and project delivery, and understands what each function requires.
● Comfortable holding a client relationship at the executive level while staying close to what is happening at the project level.
● Treats retention and margin as equally important outcomes, not in tension with each other.
● Proactive by default: surfaces risks early, communicates clearly, and does not wait to be asked.
● Develops people earlier in their careers without doing the work for them.
● Has worked in an agency environment and understands the pace, the client expectations, and the fi nancial model.
Skills
PHPR.NETGitHubWebSocket
