Reception/Front Office

We are looking for a compassionate and organized receptionist to join our pet care team. You will greet and welcome incoming clients while checking in customers and their pets for daycare, boarding and grooming services in the main lobby and front desks. Receptionists are also involved in learning the ins and outs of how the kennel operates and are on deck for helping with all the pets in our care. Other duties include answering phone calls, sorting incoming mail, booking reservations, processing payments, and maintaining patients’ records, including our veterinary vaccination requirements. You will also answer customers’ questions and concerns by knowing all the particulars of our business. You will be trained in all aspects of the job!Our preferred receptionist would have amazing customer service, sales and communication skills. While communicating with and assisting our clients, you are required to maintain a professional and engaging relationship that helps our clients feel at ease and deserving of our trust while their loved ones are in our care; always making sure they and their pets are receiving the most excellent care possible.  An exceptional receptionist should also be understanding, well-organized, a team player and great at multitasking!Receptionist Duties & Responsibilities:Greet and welcome customers and their pets into the facilityCheck in the customers & make them feel comfortableMaintain, update, and file patients’ charts and recordsAnswer phone calls and emailsSchedule reservationsReceive and process paymentsHandle new client’s questions and concernsMaintain the waiting room and front desk area clean and organizedKennel duties are required and part of the job. Be comfortable handling dogs.Receptionist Requirements:High school diploma/GEDKnowledge of veterinary procedures, medication, and terminology is desirable however not requiredDesirable previous experience as a Veterinary Receptionist or similar roleCompassion and understandingExceptional customer service and communication skillsOrganizational skillsMulti-tasking!MUST LOVE DOGS AND THEIR HUMANS!Weekends and holidays are shared. Avoiding all weekends and holidays completely is not possible however we work on a rotated schedule system. Must have reliable transportation.Full Time Benefits include:Free daycare & bathing servicesDiscounted boarding servicesDiscounted veterinary servicesHoliday payMotivosity IncentivesEducational courses & certificates Free gym/crossfit membership!PTO after 1 year for full time employees401K matching for eligible employees Career growth & management opportunities!