- Location
- Remote - North Carolina, United States of America
- Workplace
- Remote
- Type
- Full-time
- Source
- Workday
Description
Responsibilities
- Applies detailed knowledge of Altera’s products and solutions, including Paragon, within specific domains, functional, or specialty areas to implement and support Altera software at client sites
- Collaborates across Altera teams to help deliver client solutions and successful project outcomes
- Performs all project workplan tasks for assigned role in accordance with contracted project scope
- Performs system configuration tasks and provides system configuration consultation to clients
- Provides workflow consultation and guidance in line with Altera recommendations and best practices
- Identifies, resolves, and/or appropriately escalates system and workflow issues that arise throughout an implementation project
- Provides activation and go-live support
- Meets or exceeds utilization targets set by the organization
- Sets appropriate expectations with clients and manages them throughout the project lifecycle
- Executes all tasks related to a contracted project role independently, with limited support or mentorship as needed
- Provides feedback to appropriate internal organizational groups on software and methodology improvements
- Facilitates the process of defining client expectations by asking key questions that help clients identify and articulate their needs
- Build trust by communicating effectively with clients regarding issues, concerns, and recommendations
- Develops and presents recommendations that address key client objectives
Qualifications
Academic and Professional Qualifications
- Bachelor’s Degree or equivalent work-related experience
Experience
- 4–7 years of relevant work experience
- Advanced knowledge of Altera solutions and Paragon products preferred
- Experience with software implementation, workflow consulting, system configuration, and client support
Travel Requirements
- International travel may be required
- Up to 80% travel may be required
Working Arrangements
- Standard work week or as defined by assignment requirements
- Primarily working in a standard office environment or remotely
- May require after-hours, on-call support, and/or holiday coverage
Skills
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