Alarm Receiving Centre Operator

Working in our brand new, state-of-the-art security centre, you will monitor various types of alarms, including Intruder, Panic, Fire and CCTV and respond to routine or reactive responses by following procedures and using initiative. Shifts - 24/7 operation. Shifts of 12 hours - 4 days on, 4 days off. Benefits - pension, medical costs cover, life insurance. Key responsibilities will be:* Monitor all systems within the control room in an efficient manner, ensuring that all work is undertaken in compliance with the operating procedures, legislation and the codes of practice. * Liaise with Police, other agencies and designated employees to coordinate the appropriate emergency response by risk assessment and adherence to company procedures. * Provide routine system support to all clients i.e. system testing, administering alarm configurations * Participate in departmental administrative duties when needed* Report all events and actions taken in a clear, legible and accurate written format.* Provide efficient and courteous telephone answering service and deal efficiently with all enquiries* Ensure smooth handovers between operators Applicants should have customer Service, call centre or administration experience plus be computer literature.  A Security Clearance check will be required. Reference ID: ARC Operator Experience:Customer service : 1 year (Required)Education:GCSE or equivalent (Preferred)Licence:SIA CCTV (Preferred)Shifts:Morning (Required)Mid-Day (Required)Evening (Required)Graveyard (Required)