Executive - Front Office

Job Title

Executive - Front Office

Job Description Summary

Job Description

Front Office Executive

The Front Office Executive serves as the first point of contact for visitors, residents, and clients, ensuring a welcoming and professional front-desk experience. The role involves managing reception operations, handling incoming calls and correspondence, maintaining visitor records, and supporting administrative tasks. The incumbent is expected to represent the organization with a courteous and service-oriented attitude while ensuring smooth day-to-day operations at the front desk.

About the Role:

Greet and assist visitors, residents, and clients in a polite and professional manner.

Manage incoming calls, emails, and correspondence; route them appropriately to concerned departments or personnel.

Maintain the visitor management system, ensuring proper check-in/check-out records and issuance of visitor passes.

Handle inquiries, provide accurate information, and address routine concerns efficiently.

Coordinate with security, housekeeping, and maintenance teams to ensure front office and lobby areas are well-maintained.

Manage courier and mail services — receiving, recording, and dispatching as required.

Support administrative activities such as maintaining attendance registers, filing, and document control.

Schedule and coordinate meetings, conference room bookings, and visitor appointments.

Ensure all front-office equipment (telephones, intercoms, printers, etc.) are functional and report any issues promptly.

Maintain a professional appearance and uphold company standards of communication and conduct at all times.

About You:

Efficient, safe, and well-maintained facility operations.

Compliance with statutory and organizational standards.

Timely reporting, vendor coordination, and smooth facility management.

Enhanced customer/tenant satisfaction and operational efficiency.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from.

• Being part of a growing global company.
• Career development and a promote from within culture.
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

 

 

 

INCO: “Cushman & Wakefield”