Field Service Manager

• Great benefits and remuneration

• Work with industry-leading products and technology

• Join a global organisation with a strong focus on training, safety and quality

At KONE, you'll find innovation that goes somewhere

We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

Our work will take you in different directions.

We’re looking for a Field Service Manager to join our service team in Melbourne, Victoria focused on the CBD. In this position, you will supervise and co-ordinate the activities of field technicians in our service team, using your ability to manage people and resources, engage proactively with customers and motivate your team.

What will you be doing?

• Planning and delivering repair/maintenance works

• Monitoring material inventory control and technician rostering

• Managing performance and skill development of the team including shift and escalator crews

• Spending time out in the field developing business relationships

• Develop and maintain customer satisfaction

Are you the one?

• Experience from construction, facilities management or vertical transport industries

• Proven success in coordinating multiple tasks across multiple teams

• Strong commitment to safety in the workplace

• Ability to interact with customers and ensure positive impact

• High emotional intelligence

What do we offer?

• Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work

• Novated Leasing, ability to purchase leave, extra super and a car space 

• Enjoy career progression opportunities within a global organisation

• Grow with comprehensive learning and development programs covering a wide range of professional skills

• Fitness Passport access – Enjoy heavily discounted memberships for you and your family across gyms, aquatic centres, and fitness facilities nationwide.

• Perkbox benefits platform – Access flexible perks, discounts, and cashback offers across 1,000+ retailers, services, and lifestyle brands.

Note: Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position.

This role is being sourced directly by KONE.  We respectfully request no agency approaches.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/