- Location
- Paso Robles, California · Paso Robles, California, United States
- Workplace
- Remote
- Type
- Full-time
- Department
- Cooling Power Corporate
- Source
- Greenhouse
Description
At PEARCE, we've got a career for you!
Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world’s largest commercial real estate services and investment firm. To learn more about Pearce visit http://www.pearce-services.com.
Your Impact
The Operational Support Coordinator serves as the liaison between Operations, Administration, and customers for Generator SoCal billing issues. This role supports daily operational activities by assisting with work review, billing support, scheduling, payroll audits, and process improvement efforts to help ensure workflows are completed efficiently.
Core Responsibilities
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Review jobs to ensure they are in the appropriate status within Insite for billing and reporting purposes.
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Review rejected DWRs and support resolution efforts.
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Collaborate with the Service Coordinator Delivery team to ensure vendor portals are updated with current job statuses.
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Support scheduling needs as required.
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Conduct weekly payroll audits to ensure DWRs are submitted.
Billing
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Support quoting needs.
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Partner with Managers to review and resolve billing-related questions.
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Ensure materials are captured accurately and at the appropriate amounts.
Process Improvements
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Develop and implement procedures to help keep Insite updated.
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Partner with customers on process improvement initiatives.
General Responsibilities
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Establish and maintain effective working relationships with customers and internal personnel.
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Work independently with minimal supervision.
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Comply with all company policies and procedures, industry standards, safety regulations, and customer specifications.
At Pearce, we are committed to fair and transparent pay practices. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.
In addition to wages, employees may also be eligible for performance and referral bonuses, production incentives, tool/equipment and fuel stipends, company vehicle, per diem or other applicable compensation. We also offer all full-time employees a comprehensive benefits package including health and life insurance, 401k with employer match, paid time off, tuition reimbursement, and professional development courses.
This pay range reflects our commitment to pay equity and compliance with state and federal pay transparency laws. If you have questions about compensation, we encourage open discussions during the hiring process.
What We Offer
Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training. To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment.
We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Learn more about us at www.Pearce-Services.com!
