Account Operations Assistant

Position Title: Account Operations Assistant

Work Set Up: Work From Home

Schedule: 11:00 PM - 8:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown:

The Account Operation Assistant builds, activates, and maintains account information while ensuring compliance and data accuracy. This role supports loan officers by reviewing details, resolving issues, conducting audits, and maintaining system integrity to deliver a seamless and compliant customer experience.

What You’ll Do:

• Process account updates and activation requests accurately and promptly
• Review and validate information provided by loan officers and sales teams
• Follow up on pending issues and resolve account discrepancies
• Report system issues and identify root causes of account-related concerns
• Maintain system accuracy by removing duplicates and conducting weekly audits
• Recommend process improvements to enhance efficiency and accuracy

• What We’re Looking For:
• Bachelor’s degree in any field or 5+ years of relevant experience
• Minimum 3 years of experience in a call center, customer service, or tech support environment
• Proficient in MS Office and Google Workspace tools
• Basic understanding of queue management and workforce operations
• Strong attention to detail and organizational skills
• Problem-solving and decision-making ability
• Effective communication and collaboration skills
• Integrity, accountability, and professionalism
• Adaptability and proactive mindset

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!