Senior Manager, Process Innovation & Optimization

Role Overview

Sodexo has an opening for a Senior Manager, Process Innovation & Optimization to join our team. The successful candidate will execute and support Sodexo’s master data transformation—with primary focus on the ERP (SAP S/4HANA) implementation program.

This position ensures day‑to‑day execution of master data processes, alignment of MDM requirements across workstreams, and readiness of master data for deployment.  Coordinates cross‑functional activities, and ensures that master data dependencies, quality, and governance are consistently addressed throughout the ERP program and broader transformation initiatives.

This is a remote position. Candidates may reside anywhere within the U.S.

What You'll Do

Key Responsibilities:

 

• Lead detailed analysis of existing MDM processes (supplier, product, unit/site, catalog, lifecycle, quality management, onboarding, enrichment, etc.) to identify gaps, efficiency opportunities, and systemic issues.
• Facilitate root‑cause analysis workshops, design sprints, and cross-functional working sessions to redesign future‑state processes.
• Partner with the Sr. Manager MDM ERP to align business process design with ERP, PIM/MDM, and P2P/Source‑to‑Pay workflows.
• Identify and implement automation opportunities using RPA, AI/LLM-based data validation, classification engines, enrichment tools, and workflow orchestration technologies.
• Build data-driven insights using advanced analytics to improve accuracy, reduce cycle time, and optimize performance of master data processes.
• Work collaboratively with Supply Management, IS&T, Entegra, FM, Data Governance, Finance/AP, Segments, and Global Process Owners to align on process changes and global standards.
• Communicate findings, recommendations, and transformation progress to senior leadership and key stakeholders

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

 

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

Key Qualifications:

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in master data management, business process re‑engineering, operational excellence, or digital/automation transformation
• Experience in building, evaluating, or deploying automation technologies (AI/LLM, RPA, workflow automation, machine learning, etc.)
• Strong understanding of ERP and MDM platforms (e.g., SAP S/4HANA, MDM systems, data hubs, governance tools).
• Proven ability to analyze complex processes, recommend improvements, and lead cross-functional transformation
• Excellent facilitation, communication, and stakeholder management skills
• Experience with Lean, Six Sigma, Design Thinking, or similar process methodologies

 

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

 

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinumum Management Experience - 5 yearsMinimum Functional Experience - 5 years