Partner Development Liaison II

Description

ESSENTIAL FUNCTIONS 

· Responds to the assigned regional office of the coroner/medical examiner (C/ME) as scheduled 

• Complete all relevant information       in iTransplant on C/ME referrals as well as add additional       referrals when applicable.  
• Complete pre-draw blood bags       or appropriate C/ME notification documents on potential tissue       donors. 
• Interacts and communicates with       C/ME staff to ensure donor information is complete       and accurate.  
• Verifies all NDN forms and       donor information is accurate and complete. 
• Ensure there are no outstanding       donor transports. 
• Attends the C/ME daily morning       meeting to request C/ME permissions on potential donors, relay pre-exam       recovery information to C/ME staff, relay information and       updates regarding active organ donors under       coroner jurisdiction and relay any NDN needs to       make donation possible.  
• Ensures daily consistent       communication to Donation Development team, Donation Services       team, NDN clinical teams, and C/ME teams. 
• Completes physical assessments on       potential donors, as needed, to include physical description of injuries       and interpretation of injuries from postmortem radiographs.  
• Maintains chain of       custody, transport, log, and store coroner samples when requested from       C/ME staff.  
• Secures admission blood with       various hospital labs on high potential organ donors.  
• Comply with appropriate       safety precautions. 
• Other duties as       assigned.  

· Coordinates donor case logistics as they relate to external partners.  

· Maintain all aspects of donor chain of custody at Donor Care Unit. 

· Scans and uploads chain of custody forms. 

· Assists in coordinating transportation to or from funeral home partners. 

· Assists with maintaining and restocking partner inventory items. 

· Assists in supporting and maintaining partnerships with assigned partners. 

· Follows policies and procedures to ensure compliance with rules and regulations from governing agencies regarding partnering organizations. 

· Actively participates in meetings and required training. 

· Maintains confidentiality related to donors, partner relations, and internal matters.  

· Participates in quality improvement initiatives, policy updates, and other intradepartmental collaboratives.  

· Maintains external partner relationships by learning and understanding organizational needs and delivering excellent customer service. 

· Trouble shoots and creates solutions for any issues that may arise for active referrals. 

· Utilizes critical thinking to help facilitate donation on cases with difficult logistics and time constraints. 

· Reports to leadership on progress of assignments, cases, and partner updates.  

· Participate in on call hours as assigned to navigate donor logistics. 

· Compiles and verifies data for monthly goals, including all database reporting systems are up to date and accurate.  

· Provides timely donation and referral data to partners. 

· Ensures all partners are invited to NDN events and outreach opportunities. 

· Participates in NDN community events. 

· Serves as a preceptor and actively participates in the training and development of the department.? 

· Performs other duties as assigned.

· Employees must adhere to and remain in full compliance with Nevada Donor Network’s Motor Vehicle Driving Policy as outlined in the Motor Vehicle Records and Driver Safety policy PC.334.
 

Requirements

Reasonable Accommodations Statement 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
 

POSITION QUALIFICATIONS 

Competency Statement(s) – Position Specific

· Accuracy - Ability to perform work accurately and thoroughly.

· Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

· Conflict Resolution - Ability to deal with others in an antagonistic situation. 

· Customer Oriented - Ability to take care of the customers’ needs while following company procedures. 

· Detail Oriented - Ability to pay attention to the minute details of a project or task. 

· Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. 

· Organized - Possessing the trait of being organized or following a systematic method of performing a task.

· Responsible - Ability to be held accountable or answerable for one’s conduct. 

· Self-Confident - The trait of being comfortable in making decisions for oneself. 

· Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
 

Competency Statement(s) - Company Specific

• Understand and commit to the      following: 
  • Organizational Core Purpose: To       save and heal lives. 
  • Core Values: Relentless, Joyful,       Selfless. 
  • Strategic Anchors: Mutually       beneficial partnerships, diverse revenue streams and get to yes: every       donor every time

· Team Builder - Ability to convince a group of people to work toward a goal. 

· Communication, Oral - Ability to communicate effectively with others using the spoken word. 

· Communication, Written - Ability to communicate in writing clearly and concisely. 

· Accountability - Ability to accept responsibility and account for his/her actions.

· Judgment - The ability to formulate a sound decision using the available information.

· Adaptability - Ability to adapt to change in the workplace.

· Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

· Compliance – Ability of the individual to be in accordance with established guidelines, policy, standards, or legislation.

SKILLS & ABILITIES
Education: Bachelor’s Degree (preferred); relevant work experience may be substituted for academic requirements
Experience: 2 years related experience in healthcare, funeral home, law enforcement, or forensic fields preferred.  
Computer Skills: Knowledge of MS Office programs
Certificates & Licenses: Valid Driver’s License

Other Requirements: personal cell phone, personal vehicle