Executive Meeting Manager (EMM)/Sales Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, “Close to Nature” park acres. 

What you will have an opportunity to do:

The Executive Meeting Manager (EMM) is responsible for generating group, conference and catering business while serving as the primary point of contact from the initial sales inquiry through successful event execution and post-event follow-up. This position develops new business, maintains existing accounts, plans meetings and events, maximizes revenue, and partners with resort departments to deliver exceptional guest experiences.

QUALIFICATIONS

• Two years of college; bachelor's degree preferred.
• Minimum two years of hotel/resort sales, catering, conference services or hospitality management experience.
• Excellent communication, presentation, negotiation and customer service skills.
• Experience with Delphi preferred; Microsoft Office proficiency required.
• Strong organizational, planning and problem-solving abilities.

ESSENTIAL FUNCTIONS

1. Generate guest room, meeting and food & beverage revenue.

2. Prospect new business while growing existing accounts.

3. Achieve revenue goals established by the Director of Sales & Marketing.

4. Respond promptly to leads and prepare proposals and negotiate contracts.

5. Conduct site inspections and client presentations.

6. Serve as the primary contact from contract through departure.

7. Plan meeting space, banquet functions, guestrooms and special requests.

8. Coordinate with all resort departments for successful event execution.

9. Prepare event orders and communicate changes promptly.

10. Conduct pre-convention and post-convention meetings.

11. Monitor events and resolve guest concerns immediately.

12. Maintain accurate client files in Delphi.

13. Review guest satisfaction results and identify service improvements.

14. Attend department meetings, networking events and trade shows.

15. Promote all Pyramid properties and referral opportunities.

16. Complete reports, forecasts and special projects assigned.

17. Maintain confidentiality and follow all safety standards.

18. Rotating shift as the Manager on Duty (MOD) when necessary.

18. Perform other duties as assigned.

What are we looking for?

SKILLS / QUALIFICATIONS

• Strong sales and relationship-building abilities.
• Excellent organization and attention to detail.
• Ability to manage multiple events simultaneously.
• Creative problem solver with a guest-first mindset.
• Flexible schedule including evenings, weekends and travel as business requires.

PEOPLE SKILLS

• Positive attitude
• Professional appearance
• Team player
• Accountable
• Guest-focused
• Excellent communicator

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.