- Salary
- $16+/hr
- Location
- Joplin, Missouri, US
- Type
- Part-time
- Department
- Finance
- Education
- High School
- Source
- BetterTeam
Description
Job Details:
- The Front Desk is often the first point of contact and the first impression for guests.
- Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
- To deliver a great guest experience – a Front Desk Agent will check-in and out guests efficiently, and make sure they have all they need for a great stay.
- Shift Hours: 11 pm-7 am.
Responsibilities:
- Register guests and assigns rooms.
- Accommodates special requests whenever possible.
- Thoroughly understand and adhere to proper credit and cash handling policies and procedures.
- Knows room locations, types of rooms available, room status, and room rates.
- Possesses a working knowledge of the reservations department.
- Takes same-day reservations and future reservations when necessary.
- Knows cancellation procedures.
- Knows how to use front office equipment.
- Uses proper telephone etiquette.
- Knows all safety and emergency procedures, Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Qualifications:
- High School diploma or equivalent.
- Additional language skills are preferred but not required.
- Strong communication skills are essential when interacting with guests and employees.
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
- Basic math skills are used frequently when handling cash or credit.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- Have the ability to work a flexible schedule including nights, weekends, and/or holidays.
Skills
Cash Handling