Document Production Associate

Document Production Associate

Salary: £26,478.40 per annum plus 30% shift allowance (£7,943.52) – total annual salary £34,421.92
Location: Leeds
Contract: Full Time, Permanent
Shifts: 40 hours per week, Friday to Monday, 7:00pm until 6:00am
Work model: Hybrid – following successful completion of training, you will work 2 days from home and 2 days in the office.

Williams Lea seeks a Document Associate to join our team!

Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-imbedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.

Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.

Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.

Purpose of role

The Document Production Associate is responsible for producing, editing, formatting and proofreading business-critical documents for our clients. Working within a fast-paced environment, you will manage document requests from receipt through to completion, ensuring a consistently high standard of quality and service.

Key responsibilities

• Produce, edit, proofread, format and convert a wide range of documents to client specifications.
• Manage document requests and workflow queues, ensuring deadlines and service levels are achieved.
• Apply formatting standards, templates and quality checks to deliver accurate outputs.
• Communicate effectively with clients and colleagues regarding priorities and deadlines.
• Troubleshoot basic software and hardware issues where required.
• Build positive client relationships and contribute to continuous service improvement.
• Adhere to company, client and information security policies.
• Undertake additional duties as required to support the team.

Personal attributes

• Strong Microsoft Office skills, particularly Word, with excellent keyboard and formatting abilities.

• Previous document production experience would be useful, however your ability to learn quickly and work in a fast paced environment is more important
• Exceptional attention to detail and proofreading skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Ability to work accurately under pressure and meet tight deadlines.
• Professional approach when handling confidential information.
• Excellent communication and customer service skills.
• Self-motivated with the ability to work independently and as part of a team.

Using AI in your application

We’re happy for you to use AI tools to research us, polish your CV/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience.

To keep things fair, please don’t use AI to invent or exaggerate achievements, complete assessments (unless we say it’s allowed), or to generate live interview answers.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected] (we do not accept applications to this email address).

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