Manager, Software Test Engineering

O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.

Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work.

As the Manager of Test Engineering, you will lead the evolution of quality engineering for our world-class employee recognition platform. You will guide a team of test engineers in developing scalable test automation, improving quality practices, and embedding quality throughout the software development lifecycle. We are seeking a collaborative leader who is passionate about building high-performing teams, driving engineering excellence, and ensuring our products deliver reliable, seamless experiences for millions of users.

Key Responsibilities: 

• Lead, mentor, and develop a team of Software Test Engineers, fostering a culture of quality, accountability, and continuous improvement.
• Define and execute the quality engineering strategy, including test automation, performance testing, release readiness, and quality metrics.
• Modernize testing frameworks, tools, and practices to improve scalability, maintainability, and engineering effectiveness.
• Partner with Engineering, Product, and Support leaders to embed quality throughout the software development lifecycle.
• Establish testing standards, quality gates, and best practices that enable teams to deliver reliable software with confidence.
• Oversee testing for complex initiatives, including risk assessment, test planning, automation strategy, release validation, and production readiness.
• Champion a quality-first culture through automation, shift-left testing, process improvement, and shared ownership of quality.
• Ensure the reliability, stability, and effectiveness of automated test suites integrated into CI/CD pipelines.
• Define and track quality metrics to identify risks, drive continuous improvement, and measure outcomes.
• Advance performance, scalability, reliability, and security testing practices to improve customer experience.
• Drive cross-team alignment by reducing duplicated effort, improving testing efficiency, and increasing visibility into quality initiatives.
• Collaborate with global engineering teams to establish consistent testing practices and support a follow-the-sun delivery model.

 Required Qualifications

• Proven success in developing and scaling quality engineering and testing automation strategies for complex software platforms.
• Hands-on experience with modern test automation frameworks such as Playwright, Selenium, PyTest, or similar technologies.
• Experience testing web applications, APIs, distributed systems, and cloud-native applications.
• Experience integrating automated testing into CI/CD pipelines and modern software delivery workflows.
• Experience leading production issue investigation and triage, using defect and incident data to improve quality and reduce recurrence.
• Strong understanding of automation, performance testing, risk-based testing, and release validation practices.
• Experience building engineering roadmaps, defining team objectives, and aligning quality investments with business priorities.
• Excellent communication, collaboration, and stakeholder management skills, with the ability to influence across teams.
• Demonstrated ability to coach engineers, drive technical decisions, and lead organizational change.

Preferred Qualifications

• Experience leading distributed or global quality engineering teams.
• Experience with AWS, Kubernetes, Docker, and cloud-native architectures.
• Experience testing event-driven systems using Kafka or similar technologies.
• Familiarity with application security testing and OWASP Top 10 principles.
• Proficiency in Python, Java, Ruby, or similar programming languages.
• Experience with software reliability practices, including production readiness reviews, observability, incident analysis, SLOs, and continuous quality improvement.
• Experience with performance, load, stress, and scalability testing methodologies.