- Location
- Cornella de Ll., 8, ES
- Workplace
- Hybrid
- Type
- Full-time
- Department
- IT
- Seniority
- Lead
- Experience
- 10+ years
- Closing date
- Today
- Source
- iCIMS
Description
Overview
About the RoleWe are looking for a seasoned professional to lead solution architecture and customer success for our image recognition–driven retail execution platform, across European markets. This is a hybrid role combining technical solution ownership with strategic customer engagement, ensuring successful deployments, adoption, and continuous value realization.The ideal candidate will have strong experience in ML/Data Science–driven products, enterprise solution design, and customer-facing program management. Experience in retail execution and image recognition is highly preferred.
Responsibilities
Solution Architecture & Delivery
- Own the end-to-end solution architecture for Solution deployments across European markets.
- Translate business requirements into scalable AI/ML-enabled solution designs.
- Work closely with AI/ML, data science, engineering, and product teams to ensure technical feasibility and performance.
- Define and maintain integration architecture with client systems (e.g., Data platforms, sales systems, analytics platforms).
- Lead technical discussions, solution reviews, and architecture approvals with client stakeholders.
- Ensure adherence to security, privacy, and compliance standards across markets.
Customer Success & Stakeholder Management
- Act as the primary point of contact for key European clients.
- Drive onboarding, adoption, and expansion of the PEPIRIS solution.
- Monitor customer KPIs and ensure delivery against agreed business outcomes.
- Lead executive reviews, roadmap discussions, and value realization sessions.
- Identify opportunities for upsell, cross-sell, and solution enhancements.
- Manage escalations and coordinate with internal teams to ensure timely resolution.
Program & Operations Management
- Oversee multiple deployments across markets, ensuring timely and high-quality delivery.
- Coordinate with cross-functional teams: product, AI, engineering, and regional business teams.
- Drive continuous improvement in solution performance, model accuracy, and operational processes.
- Establish best practices, playbooks, and reusable solution components.
Qualifications
Required Qualifications• 10–14 years of experience in solution architecture, program management, or customer success roles.• Proven experience delivering ML, AI, or data science–driven solutions.• Strong background in enterprise system integrations and solution design.• Experience managing customer-facing technical engagements.• Excellent stakeholder management and communication skills.• Experience working in cross-functional, global teams.
Preferred Qualifications• Experience in retail execution, CPG, or field sales technology.• Hands-on exposure to image recognition or computer vision solutions.• Experience with Trax Retail or similar retail analytics platforms.• Familiarity with cloud platforms (AWS, Azure, or GCP) and data pipelines.• Experience managing multi-country or European market deployments.Key Competencies• Solution design and architecture• Customer success and relationship management• AI/ML product understanding• Cross-functional leadership• Strategic thinking and problem solving• Executive communicationWhat We Offer• Opportunity to work on a cutting-edge AI-driven retail solution across Europe.• High-visibility role with direct impact on customer success and product growth.• Collaborative, global, and innovation-driven environment.• Competitive compensation and benefits.
