Service Manager - Pest Control

Description

Aruza is a people-focused organization dedicated to providing exceptional pest control services while fostering personal and professional growth for our team members. We are a dynamic and fast-growing organization at the forefront of transformational change. We are committed to process improvement, innovation, and building a talented team to drive our mission forward.  

Team Management

• Supervise and lead a team of field technicians, including termite and moisture remediation specialists.
• Assign tasks, provide guidance, and ensure the team adheres to company protocols, safety standards, and regulatory requirements for general pest control, termite treatments, and moisture control services.

Field Operations Oversight

• Manage and monitor daily field activities, ensuring pest control, termite, and moisture remediation services are delivered efficiently, safely, and in compliance with industry regulations and company policies
• Oversee scheduling and workflow for inspections, treatments, moisture barrier installations, vapor barrier replacements, dehumidifier installations, and related structural remediation.
• Quality Assurance
• Conduct regular inspections of pest control, termite, and moisture remediation work performed by technicians to maintain high service standards.
• Verify that treatments meet manufacturer specifications, warranty requirements, and state guidelines.

Customer Interaction

• Handle customer interactions on-site, addressing concerns, explaining termite and moisture control solutions, and ensuring satisfaction.
• Resolve escalated service issues, including warranty claims or follow-up treatments.

Training and Development

• Train and mentor field technicians on pest control, termite treatment methods (e.g., liquid, bait systems), moisture remediation practices, safety procedures, equipment usage, and customer service skills.
• Provide ongoing training to keep the team current on industry best practices, inspection techniques, and regulatory updates.

Inventory and Equipment Management

• Manage inventory levels of pesticides, termiticides, moisture remediation materials (e.g., vapor barriers, dehumidifiers), tools, and equipment.
• Ensure technicians have the necessary resources and coordinate maintenance and calibration of termite and moisture control equipment.

Health and Safety Compliance

• Enforce safety protocols, including confined-space entry and handling of moisture remediation equipment.
• Conduct safety audits and promote a strong culture of safety across pest control and remediation operations.

Documentation and Reporting

• Maintain accurate records of pest, termite, and moisture remediation services, inspections, and follow-ups.
• Prepare performance, quality control, and compliance reports for management review.

Problem-Solving and Troubleshooting

• Address technical and operational challenges in pest control, termite treatments, and moisture remediation.
• Support technicians in resolving complex issues such as persistent infestations, structural moisture damage, or inaccessible treatment areas.

Regulatory Adherence

• Stay updated on evolving pest control, termite, and moisture remediation regulations, treatment methods, and industry best practices.
• Ensure all field operations comply with local, state, and federal laws.

Requirements

• Minimum of three years of pest control service experience, with strong knowledge of termite treatment methods and moisture remediation practices preferred.
• Prior supervisory or operations management experience with a results-driven company.
• Proven leadership capabilities.
• State Certified Applicator license or ability to obtain one, with endorsements covering termite work.
• Knowledge of building construction and crawlspace moisture control systems is a plus.
• Strong communication skills and the ability to lead teams effectively.
• Commitment to learning and sharing knowledge with others.
• Detail-oriented, organized, and customer-focused.  

Physical and Work Environment Requirements

• Ability to lift up to 50 pounds for handling products, materials, and equipment.
• Must be able to drive a company vehicle for branch operations, inspections, and site reviews.
• Ability to work in confined spaces such as crawl spaces and attics, sometimes in high heat, humidity, or other challenging environmental conditions.
• Capable of kneeling, crouching, crawling, and climbing ladders as required for inspections and moisture remediation work.
• Comfortable with potential exposure to dust, insulation, pests, and low-clearance areas during inspections.

Willingness to work occasional Saturdays per branch schedule and additional days based on business needs.  

Aruza Pest Control is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.