- Location
- Cebu, PH
- Workplace
- Onsite
- Type
- Full-time
- Department
- Operations
- Experience
- 1+ years
- Education
- Bachelor
- Source
- Breezy HR
Description
Operations Assistant / Cebu, PH
About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
About the Role
As an Operations Assistant, you'll be part of our frontline team responsible for verifying and processing work that impacts real patients and real care. You'll play a critical role in delivering timely, accurate, and high-quality output that helps medical practices run more efficiently and ensures patients get the care they need.
We're looking for individuals who take pride in doing great work and want to be part of a fast-moving team.
What You'll Do
- Support Provider Practices: Process and verify patient and referral data with a high degree of accuracy and urgency, using internal and partner tools.
- Maintain Operational Quality: Follow standard operating procedures while surfacing bugs or patterns that impact quality or speed.
- Ensure Timely Turnaround: Meet internal SLAs for task completion so partner practices and patients aren't left waiting.
- Hit Quality and Productivity Targets: Maintain a target accuracy rate of 98%+ on processed documents and meet daily throughput goals.
- Continuously Improve: Participate in training and calibration to ensure ongoing quality and performance.
Qualifications
- Bachelor's degree, OR an equivalent combination of education and experience.
- 1+ years of experience in back-office operations, administrative support, medical data entry, customer service, or operations in a process-driven environment.
- Strong written English (B2/C1 level); able to read and follow detailed instructions in English.
- Available to work US-aligned hours (specific shift to be confirmed at offer).
- Willing to complete HIPAA training prior to start and adhere to PHI handling protocols.
- Able to pass a background check.
- Comfort adapting to evolving workflows, tools, and SOPs as the business iterates.
- Not required but a plus: Prior experience supporting US healthcare clients.
Attributes
- Detail-Oriented: You're meticulous, accurate, and understand how small errors can have big consequences.
- Dependable & Consistent: You take pride in doing your job well every day and helping others do the same.
- Operationally Minded: You enjoy executing clear workflows and solving problems with repeatable systems.
Schedule & Location
This is a full-time, on-site role. You will be expected to work hours that overlap with US business hours; specific schedules will be confirmed at offer.
Compliance & Data Security
Because this role involves handling Protected Health Information (PHI), all team members must:
- Complete HIPAA training before processing live data and recertify annually.
- Follow Valerie Health's data security and PHI handling policies at all times.
- Pass a pre-employment background check.
