Wrktalk - Manager – Business Architecture

Manager – Business Architecture, WrkTalk DigiSec AI Pvt Ltd | Mumbai

About the Role

As WrkTalk scales its enterprise deployments, we are building a Business Architecture function that sits at the intersection of technology and client delivery. This role owns the end-to-end deployment of WrkTalk instances for enterprise clients — from internal coordination through go-live — freeing the sales team to focus on client relationships and revenue.

What You'll Own

• Take complete ownership of every client deployment from sales handover to go-live

• Liaise internally across Backend, Frontend, DevOps, Testing teams to deliver each instance on time and correctly

• Manage all pre-deployment client queries on infrastructure requirements, coordinating with DevOps and Backend to resolve them

• Drive installation calls — including screen shares, environment access sessions, IP whitelisting, SMTP configuration, and networking handshakes

• Troubleshoot post-deployment issues (traffic routing, call connectivity, infosec clearances) by pulling in the right internal resources

• Maintain rigorous deployment checklists and sign off on every instance before client handover

• Coordinate internal attendance for client-facing calls — identifying who needs to be on a call and securing their availability

• Act as the first line of defence for product integrity — when sales brings client customisation requests, you evaluate them against product architecture and articulate clearly and logically why WrkTalk is a single- product platform, not a bespoke solution, ensuring client expectations are set correctly from day one

• Serve as the single point of internal coordination so the sales team's only touchpoint is you

Who You Are

• B.Tech / B.E. from a reputed institution (IIT preferred) with 2–3 years of experience in a technology-intensive environment

• Not necessarily a programmer, but deeply fluent in how technology systems work — infra, networking, application layers

• Strong product mindset — you instinctively think in terms of scalable, standardised solutions and are comfortable holding the line on product boundaries without being dismissive of client needs

• Organised to a fault — you work from checklists, track every open item, and nothing falls through the cracks

• A natural coordinator who can hold multiple concurrent deployments without losing thread

• Comfortable on client calls — confident, articulate, and able to translate technical complexity into plain language

• Ambitious: this role is deliberately designed as a techno-commercial springboard for someone eyeing a top MBA programme

Why This Role

This is not a support function. You will have direct client exposure, own high-stakes deployments for marquee enterprises, and develop a rare combination of technical depth and business acumen. For an engineer looking to build a compelling MBA application — or simply to grow fast in a scaling B2B product company — this is an unusually rich two-year stint.

Location: Navi Mumbai

Reporting to: Founders / Senior Leadership