F&B Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to Hyatt Regency Grand Reserve Puerto Rico, a premier resort in the Pyramid Global Hospitality portfolio, located in the breathtaking setting on the oceanfront coast of Rio Grande. Featuring 579 guest rooms and over 36,918 sq ft of meeting space, this award-winning property, recognized as one of the top five resorts in Puerto Rico by Travel + Leisure's World's Best Awards, offers a truly dynamic environment for hospitality professionals.

At Hyatt Regency Grand Reserve Puerto Rico, we are committed to delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and engaging environment surrounded by the natural beauty of El Yunque rainforest and the island's stunning coastline. From an expansive lagoon-style pool to a nearby 27-hole Tom Kite-designed golf course and a full-service rainforest spa, this property offers a unique and inspiring setting to grow your career.

We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you're just beginning your hospitality journey or looking to take the next step, you'll find opportunities for growth at every level.

Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for service. We provide comprehensive training and development programs to help our associates succeed. If you're passionate about hospitality and ready to be part of a people-first culture, we invite you to explore opportunities at Hyatt Regency Grand Reserve Puerto Rico and apply today.

What you will have an opportunity to do:

At Pyramid Global Hospitality, we believe our people are our greatest asset. The Food & Beverage Manager plays a key leadership role in creating exceptional dining experiences by overseeing the daily operations of the Food & Beverage department. This position is responsible for driving service excellence, achieving financial objectives, developing high-performing teams, and ensuring compliance with company, brand, and safety standards. The ideal candidate is a passionate hospitality professional who leads by example, inspires associates, and is committed to delivering outstanding guest satisfaction while supporting the overall success of the hotel. 

• Achieve established goals for total customer satisfaction in Food & Beverage, in accordance with company standards.
• Respond to and maintain ratings on various restaurant customer satisfaction survey platforms.

• Establish and maintain recruitment and retraining programs.

• Hire, train, and supervise assigned staff.

• Oversee the care and maintenance of all supplies, furnishings, and operational equipment; maintain acceptable ratings regarding workplace climate or employee satisfaction.

• Promptly address and resolve any requests from guests and diners.

• Supervise customer service, ensuring a positive dining experience.

• Control operating costs and implement strategies to maximize profitability.

• Efficiently resolve any customer conflicts or complaints.

• Ensure consistent product quality and adherence to Standard Operating Procedures (SOPs).

• Maintain knowledge of the outlet's menus (including translations into other languages) and dish preparation times.

• Supervise staff to ensure service is prompt, courteous, high-quality, and meets Hyatt standards.

• Participate in meetings relevant to the position.

• Carries out all instructions and tasks assigned by the immediate supervisor, as well as additional responsibilities required by the position.

• Punctuality regarding reports and meetings relevant to the role is required.

What are we looking for?

• Degree in Business Administration and/or qualification in Hotel Management.

• Bilingual.

• Passion for hospitality and delivering exceptional guest experience.

• Strong leadership, coaching, and team development skills.

• Excellent communication and interpersonal abilities.

• Flexible schedule, including evenings, weekends, and holidays.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.