Usher

POSITION: Usher

FACILITY:   Pensacola Saenger Theatre

DEPARTMENT: Event Services

REPORTS TO: FOH Coordinator or Designee

FLSA STATUS: Part-Time, Hourly, Non-Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

POSITION SUMMARY

The Usher is responsible for properly greeting and checking guests' tickets as they enter the seating and other areas of the facility. The Usher directs guests to their seats and to other services around the facility, including restrooms, concessions, first-aid, and other event-specific locations as directed by the Usher Supervisor and House Manager. This is a part-time, event-based, hourly position and assigned shifts may include days, nights, weekdays, weekends, and holidays.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet and interact with all guests in a welcoming and friendly manner.

• Direct guests to their ticketed seats or to the appropriate seating section.

• Ensure that only guests with the proper ticket are sitting in assigned section.

• Answer guest questions with regard to event and facility, e.g., location of section, restrooms, concession stand, first-aid, etc.

• Handle complaints, disturbances, or related problems with guests.

• Forward complaint to supervisor or House Manager as applicable.

• Ensure guests are following all venue and event policies and code of conduct requirements.

• Keep aisles, concourses, and stairs clear of guests while event is in progress.

• Monitor assigned area(s) for spills or situation requiring staff attention and report accordingly.

• Perform other related duties as assigned by supervisor.

QUALIFICATIONS

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or GED required

SKILLS AND ABILITIES

• Excellent interpersonal and communication skills.

• Must be personable and proactive in providing assistance to all guests with the highest level of customer service.

• Must be able to work flexible hours including nights, weekends and holidays.

• Must be able to work in a team environment, interacting with multiple departments.

• Understand written and spoken English.

• Must be able to communicate in a clear manner with guests and teammates.

• Must be able to see and read small sized text on tickets (paper and electronic).

WORKING CONDITIONS

Location: Onsite at Pensacola Saenger Theatre in Pensacola, FL

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works in a variety of environments, including but not limited to heights, elevators, darkened theatre, around crowds, loud noises, and flashing lights.

• Ability to walk and/or stand for long periods of time, climb stairs, stoop, bend, and maneuver throughout the exterior and interior of the venue.

• Able to navigate a variety of floor surfaces and areas, including walking up and down stairs.

• Able to work extended and/or irregular hours including nights, weekends, and holidays.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.