- Location
- Shanghai Offices, China
- Type
- Full-time
- Department
- Engineering
- Source
- Workday
Description
Context
The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.
Executes system Upgrade & Installations and Relocations activities that are well-defined and works under close supervision; provides technical support for other CS activities when needed.
Requirements
Requires flexibilty and openess to accommodate various work settings, locations and interactions/collaborations with different colleagues.
Requires a BS degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.
Responsibilities
Problem analysis and approach
Gather all information relevant for the problem, analyze using defined means, gather additional diagnostic info if needed, execute initial approach to solve problem determined by senior engineers and with close guidance from others.
Problem handovers and routing
Handover problem or problem aspects to others (experienced 1st line), document all data relevant for problem (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).
Installation
Install equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test per the guidance provided by experienced team members.
Upgrade
Execute hardware installation and perform system setup/recovery for upgrade packages as well as support locally owned field swaps adherering to an up-to-date plan and following the sequence under close guidance of experienced team members.
Procedures
Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure under the guidance from experienced team members.
Training / advice
Explain appropriate actions to users to correct malfunctions, routine maintenance of equipment, recommend changes in user procedures when needed.
Knowledge build-up and transfer
Shares own findings and WoW with rest of the team.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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