Plumbing Maintenance Technician

Description

The Role

Maintain, assess, and repair residential plumbing systems, while offering solutions for water quality enhancement and system durability to improve the client's home environment. Lead customers to informed and confident decisions regarding their plumbing needs.

Responsibilities

• Complete in-home plumbing service calls for systems less than 10 years old.
• Develop customer rapport to recommend the most suitable products and services.
• Utilize targeted questions to identify the root causes of plumbing issues.
• Inform and guide customers in selecting the optimal financing options and maintenance plans.
• Meet and strive to surpass your sales targets for increased revenue.
• Demonstrate professionalism and expertise to secure new referrals and repeat business.
• Collaborate with customer service and dispatch teams to contribute to the business's success.
• Keep a tidy and organized work area and maintain a well-stocked van.
• Engage fully in training sessions, morning meetings, trade shows, and retreats.
• Educate and mentor apprentices to ensure efficient, precise repairs and installations.
• Ensure accuracy and promptness in handling invoices, time cards, customer feedback, and choice documentation.

Requirements

Competencies for Success

• Some Knowledge of local plumbing codes and the ability to apply them on the job.
• Demonstrated beginner / Intermediate expertise in plumbing systems.
• Ongoing education and training to achieve professional plumbing certifications.
• Clean, safe driving record.
• Highly organized with outstanding follow-through capabilities.
• Strong verbal and written communication skills.
• Enthusiastic about Go Green and a strong advocate for the brand.
• High integrity, advanced social skills, and the ability to establish genuine connections.
• Constant ambition to improve and be a better technician tomorrow than today.
• Outgoing personality that thrives in a dynamic, goal-oriented environment.
• Competitive nature that values team success as much as individual achievements.
• Self-motivated, adaptable, with a positive outlook on life.