- Location
- Cairo, EG
- Workplace
- Hybrid
- Department
- Engineering
- Experience
- 1+ years
- Closing date
- 3 weeks ago
- Source
- iCIMS
Description
Orange Business is here!
About us
Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Key Responsibilities
- Serve as the first professional technical point of contact for customers.
- Diagnose and troubleshoot fault-related cases using software diagnostics and network/product utility tools.
- Provide timely updates to customers to ensure performance objectives are met.
- Allocate cases effectively within the case flow process.
- Perform technical escalations in line with company procedures.
- Monitor systems, network security, and products, responding to alerts and events appropriately.
- Liaise with internal teams and external stakeholders to resolve issues.
- Document troubleshooting steps and case management actions in the system.
- Perform in-depth diagnostics and troubleshooting of complex Layer 1–3 network issues, leveraging Cisco IOS commands, protocol analysis, and monitoring tools to identify root causes and restore service.
About you
Requirements
- 1 year of experience in the networking sector.
- CCNA certification (mandatory), CCNP is a plus.
- Strong hands-on experience with Cisco routers and switches.
- Proven experience in customer handling, communication, and client-facing technical support.
- Ability to manage escalations and work collaboratively with cross-functional teams.
- Willingness to work in rotational shifts (day & night).
- Strong problem-solving and troubleshooting skills under pressure.
You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.
What we offer
• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.
