Automotive Service Manager

Company: Roadrunner ServicesJob Title: Automotive Service ManagerLocation: Houston, Texas (in-person)Employment type: W-2, full-timeApplication deadline: Until filledHourly rate: $20.00 – $24.00, depending on experienceStart date: Immediate start upon hireMinimum years of experience: 2-3 years requiredApply Here or on LinkedIn at https://www.linkedin.com/jobs/view/4361899454/ Job OverviewThe Service Manager serves as the primary leader of the tire service shop operations, is responsible for achieving expected sales goals, managing the staff, and providing superior customer service. This role requires a "hands-on" leader who can tangibly assist in managing the daily workflow from vehicle check-in through final repairs. We are seeking an Automotive Service Manager with existing technical and managerial experience to help ensure every repair is handled with care and consistency, and the shop runs at optimal efficiency.  Key ResponsibilitiesOperations & Team ManagementManage daily service requests, repairs, and a team of four (4) or more technicians.Proven team builder capable of maintaining a positive work environment.Oversee daily operations, including scheduling, inventory management, and quality control.Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records.Prioritize repair orders to ensure timely completion by monitoring and addressing service delays and technical issues.Maintain a clean, organized, compliant service environment.Supervise technicians and advisors with guidance and feedback. Monitor technician productivity, efficiency, and performance metrics.Manage labor costs and departmental expenses.Support technicians with diagnostics and repairs.Support profitability through effective service sales leadership.Recruit, interview, hire, and onboard qualified team members.Conduct performance evaluations and provide constructive coaching.Train staff on procedures, safety standards, and expectations.Review work orders and manage cost control to achieve revenue and operating goals.Customer ServiceCommunicate diagnostics, estimates, timelines, and completed repairs. Review estimates to ensure accuracy.Serve as liaison between technicians and customers.Resolve escalated customer concerns professionally and promptly to ensure every customer receives consistent, high-quality service.Build long-term customer trust through transparent communication.Drive sales and profitability through effective strategies, upselling techniques, and hitting service targets.Greet guests promptly and professionally, identify their automotive service needs, build customer profiles, provide top-notch service, and experience establishing and maintaining strong customer relationships. Inventory & AdministrationOversee procurement of parts, tools, and supplies.Maintain accurate inventory records and stock levels.Manage repair orders, payment processing, service logs, and related documentation.Coordinate with vendors to ensure parts availability.Monitor inventory control and supplier relationships regularly.Follow and enforce policies related to cash, credit, and POS transactions.Safety, Compliance, and Quality AssuranceEnsure compliance with all shop safety regulations.Enforce OSHA standards and proper safety procedures.Maintain a safe environment for staff and customers.Follow company policies related to vehicle operations, and ensure all repairs meet manufacturer service standards.Verify proper parts usage and repair procedures.Inspect completed work for safety, accuracy, and quality to reduce comebacks through strong quality control practices.Experience & EducationExperience: Minimum of 2–3 years of experience in an automotive shop, service, or a related leadership role.Technical Knowledge: Strong knowledge of automotive tire repair and diagnostics.Education: High School Diploma or GED required; technical program completion is preferred.Technical & Soft SkillsProficiency in computerized maintenance management systems; Automotive Repair Software (ARI) experience or related software highly preferred.Familiarity with Point of Sale (POS) systems (POS360) is a plus.Proven experience in conflict resolution and de-escalation with both customers and team members, while ensuring a professional, respectful, and positive experience for all parties, is essential.Excellent communication, interpersonal, and problem-solving skills.Ability to work effectively in a high-volume service environment.Team management and relationship-building skills are essential for this role.Physical RequirementsAbility to stand and walk during the workday in a fast-paced environment.Must be able to lift and carry objects ranging from 25 to 50 pounds.Capable of working in tight spaces and navigating around moving vehicles safely.A valid driver’s license is required.