Customer Service Clerk 1 G

**Employees within the department or division shall be given first consideration**

• Accepts service inquiries and related information from customers by telephone or personal contact.
• Accepts money from the public and issues change and receipts.
• May audit customer records.
• May prepare deposits.
• May keep records related to money received and disbursed.
• May open mail and process payments.
• May reconcile daily receipts.
• May notify customers to renew license or certification.
• May pick up mail at postal facility and bring into City Hall.
• Compiles and distributes invoices for services.
• May maintain customer transaction records.
• These examples are not intended to be all-inclusive.
• Other related duties may be assigned as needed.

• Knowledge of and ability to work with the four functions of mathematics
• Some knowledge of basic record-keeping methods
• Ability to use a computer to access, interpret, and record information
• Ability to accept and respond to a steady volume of requests for information and/or service, both in person and over the telephone
• May require ability to use a cordless telephone with headset for all telephone contacts
• Ability to access records in file cabinets, books, and/or on microfilm
• Ability to understand and interpret instructions in written, oral, diagram or schedule form
• Ability to carry out detailed but uninvolved written or oral instructions
• Ability to lift, carry and re-stack up to 30-pound loads of records, generally contained in shelves, boxes or drawers, for up to 10 feet
• Ability to access manual files from ground level to overhead reaches, possibly requiring the use of a stool or ladder
• Ability to sit for up to 30 minutes of each hour on a stool at a counter
• Ability to walk or stand up to 30 minutes of each hour
• Ability to repeatedly bend, stoop, turn, twist, or kneel in order to file or retrieve multiple records
• May require ability to use a calculator with speed and accuracy.
• May require ability to count money and make change.
• Ability to develop and maintain effective working relationships with associates, employees of other departments, representatives of outside agencies, and the public
• Ability to communicate clearly and effectively, both orally and in writing
• May require ability to pass assessment test for bilingual skills
• May require ability to acquire and maintain a valid Kansas driver's license
• An employee shall not pose a direct threat to the health or safety of other individuals in the workplace

• A Highschool diploma.
• One (1) year of experience in public-facing roles that involve significant customer interaction and maintaining accurate records.
• One (1) year of experience in handling cash transactions, including balancing and reconciling cash drawers.
• Must be a U.S. Citizen and pass a Kansas Bureau of Investigation (KBI) background investigation.
• Attainment of passing scores on pre-employment tests. Candidates with required experience and training will be required to take the following assessments:
  1. Typing - general (5 Minutes Onscreen)
  2. Customer Service Mindset Survey
  3. Cash Handling
  4. Basic Office Skills

• One (1) year experience managing a high volume of telephone calls on multiple lines.
• One (1) year experience in a municipal or government setting.
• Bilingual skills are preferred (or may be required, depending on assignment).