Strategic Growth & Solutions Specialist

Department: Operations

Employment Type: Full Time

Location: New York

Reporting To: Madara Melne

Compensation: $50,000 - $70,000 / year

Description

Key Responsibilities

• Support the identification and development of new business opportunities across imports, exports, FTF, and other logistics products.
• Work closely with sales teams to identify opportunities within existing customer portfolios and support the development of targeted growth strategies.
• Analyze customer requirements, shipping patterns, and business potential to identify opportunities for increased market share and product penetration.
• Assist in developing customer-specific logistics solutions based on individual business needs, operational requirements, and commercial objectives.
• Support strategic customer initiatives, tenders, RFQs, and Named Account Customer (NAC) opportunities.
• Monitor market developments, customer trends, and competitive activity, sharing relevant market intelligence with internal stakeholders.
• Identify opportunities to improve existing business relationships through additional trade lanes, products, and service offerings.

• Coordinate customer quotations across imports, exports, FTF, and other applicable products, ensuring accurate and competitive pricing.
• Obtain and confirm rates with origin and destination offices, including special pricing, EXW rates, local charges, and other applicable costs.
• Prepare and coordinate Foreign-to-Foreign (FTF) quotations, ensuring proper communication and alignment between involved offices.
• Compile smaller customer-specific tariff requests and coordinate more complex pricing requirements with the Pricing Team.
• Coordinate rate filings, RFQs, and NAC submissions, ensuring accuracy and compliance with agreed commercial terms.
• Monitor quote validity and coordinate rate updates for ongoing business and extended validity requirements.
• Follow up on submitted quotations, gather customer and sales feedback, and identify opportunities to improve conversion rates.
• Work with TLM and global offices to identify opportunities for improved pricing, competitive positioning, and targeted trade lane development.

• Collaborate with global offices and regional teams to identify business opportunities, exchange market intelligence, and develop coordinated customer solutions.
• Work closely with Trade Lane Management (TLM) to support strategic trade lane development and ensure business opportunities are captured and pursued.
• Coordinate with origin and destination offices to ensure customer-specific requirements and commercial agreements are properly communicated and implemented.
• Investigate and resolve discrepancies involving incorrect rates, charges, or commercial agreements, coordinating necessary corrections and credit notes where applicable.
• Support the implementation of new business, ensuring pricing, routing, operational procedures, and customer expectations are aligned.
• Act as a point of contact for commercial and product-related escalations, helping resolve issues that may impact customer relationships or business development.

• Provide sales teams with commercial, pricing, and product expertise to support customer acquisition, retention, and business development.
• Assist with onboarding new customers, providing guidance on pricing structures, booking procedures, product capabilities, and available solutions.
• Participate in customer meetings and sales calls to provide product knowledge, discuss customer requirements, and identify additional business opportunities.
• Conduct customer training sessions covering company platforms, quoting tools, booking procedures, and service offerings.
• Support Named Account Customers (NAC) and strategic accounts with pricing, operational coordination, and commercial-related inquiries.
• Provide guidance to internal teams and customers on routings, pricing, shipment requirements, and available service options.
• Escalate technical and system-related issues, including website malfunctions, pricing discrepancies, and tariff errors, to the appropriate departments.

• Identify opportunities to improve existing commercial processes, quoting procedures, and coordination between internal and global teams.
• Develop and maintain SOPs, guidelines, and internal training materials to ensure consistency across the organization.
• Monitor quoting activity and business conversion performance, identifying areas requiring attention or improvement.
• Work with relevant departments to address system limitations, improve pricing accuracy, and enhance the overall customer experience.
• Support the development and implementation of new processes and commercial initiatives as the Strategic Growth & Solutions team continues to evolve.

• Commercial awareness and business development mindset.
• Strong customer relationship and communication skills.
• Analytical thinking and problem-solving.
• Cross-functional and international collaboration.
• Pricing and product knowledge.
• Initiative, accountability, and adaptability.
• Process improvement and continuous learning.

Skills, Knowledge and Expertise

• 2–4 years of experience in freight forwarding, international logistics, import/export operations, pricing, or business development.
• Strong understanding of international shipping practices, logistics products, and Incoterms (e.g., EXW, FOB, FCA).
• Knowledge of LCL and FCL shipping, international trade lanes, and related logistics services is preferred.
• Experience with customer quotations, rate calculations, pricing coordination, and commercial agreements.
• Strong analytical skills with the ability to identify business opportunities and understand customer shipping requirements.
• Excellent communication and interpersonal skills, with the ability to work effectively across different departments, regions, and cultures.
• Strong organizational and problem-solving abilities, with attention to detail and the ability to manage multiple priorities.
• Customer-oriented mindset with a proactive approach to identifying solutions and improving business performance.
• Proficiency in Microsoft Office, particularly Excel; experience with Power BI, internal pricing tools, and booking systems is a plus.
• Experience working with international teams, particularly in Asia, is an advantage.

Benefits