Director of Clinical Services - Hospice

Description

As a Director of Clinical Services, you will have the opportunity to connect with and positively impact the lives of our patients daily! You will promote the physical, personal, and emotional well-being of patients and work with the Dover Health teams to strive to reach the ultimate goal, which is to return the patient to their maximum level of self-care and independence, when possible.

Essential Duties: 

The following duties are normal for this position.  This list is not to be construed as exclusive or all inclusive.  Other duties may be required and assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Coordinate and oversee all direct and indirect patient services provided by clinical organization personnel.
• Provide supervision and guidance to clinical staff to ensure the quality of services and maintenance of standards.
• Perform chart audits.
• Gather data for QAPI and participate in QAPI activities.
• Appraise clinical staff performance during their probationary period and annually, provides teaching and counseling necessary to enhance the delivery of services and the professional development of nursing and health aide staff.
• Identify and evaluate patient needs and appropriateness of home care by reviewing the initial intake screening from before assignment of direct care staff.
• Oversee the maintenance of patient clinical records and assures compliance with local, state, and federal laws as well as CHAP standards of care.
• Assist with the orientation of new staff.
• See patients in the home setting as needed.
• Participate in audits, IDG meetings and QAPI.
• Maintains adequate and appropriate medical supplies.
• responsible for orientation of new personnel as well as in-services for current staff.
• Responsible for ensuring Medicare, State and CHAP regulations are followed by all clinical staff.
• Assume responsibility for self-development by continually striving to improve his/her Nursing/Management practice through formal education, attendance at workshops and conferences, active participation in professional and related organization meetings and/or individual research and reading.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand/move, communicate, and identify written information. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl and lift and/or move up to 50 pounds independently; occasionally lift and/or move up to 200 pounds with assistance.
• Other duties as assigned. 

Compensation & Benefits:

The pay range for this position is $100,000–$115,000 annually, depending on experience and qualifications.

We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k)
• Paid time off (PTO)
• Bonus structure
• Mileage Reimbursement
• Phone stipend

Qualifications, Education and/or Experience:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and abilities required.  

• Must be a graduate of an accredited School of Nursing.
• Must be a registered Nurse licensed by the state.
• Must have a minimum of 2 years nursing experience in home hospice or skilled home care.
• At least one year of supervisory experience.
• Ability to market and deal tactfully with customers and the community.
• Knowledge of business management, governmental regulations and CHAP standards.
• The ability to communicate well, both verbally and in writing.
• Must have the ability to demonstrate self-confidence and positive attitude toward self and others and maintain commitment and enthusiasm to goals achievement.
• Able and willing to travel as needed.
• Be able to demonstrate proficiency in Internet browsers (e.g., Explorer, Chrome, and Fire Fox), Microsoft Office programs including Outlook, Excel, Word and Publisher, electronic health records (EHR) systems, and any HR related systems if applicable.
• Commitment to Dover Health’s mission and values.

Working Conditions:

As part of Dover Health’s commitment to providing outstanding care and support, the company ensures that staff work under conditions that prioritize safety, collaboration, and professional growth. The conditions listed below define the experience of working for Dover Health.

• This position may involve a range of physical activities, including those outlined in the Essential Duties, but is not limited to them. 
• Frequent travel within assigned service area is required.
• While performing the duties of this job, the employee is?occasionally required to stand for extended periods of time, move, communicate, and identify written information.?The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl and lift and/or move up to fifty (50) pounds independently, and occasionally lift and/or move up to two hundred (200) pounds with assistance.
• Work for this position is performed in patient homes, care settings/facilities, and office settings. This position will have to navigate through a variety of different settings to provide care. 
• There is exposure to varied home environments and potential infectious conditions. 
• Must comply with all Dover Health health and safety requirements.
• This role involves actively participating in all staff activities aimed at fostering teamwork, unity, and morale. The individual will contribute as a collaborative team player, working alongside colleagues to create a supportive and cohesive work environment. 
• Individuals in this position are required to stay current on all training and ongoing education initiatives. They are expected to actively pursue self-improvement and embrace opportunities for continuous learning to enhance their skills and knowledge in providing exceptional service. 

We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.  

Dover Health considers the health and safety of its patients, family members, and team members as its highest priorities. All offers of employment are contingent upon the successful completion of a background check and drug screening, participation in required health assessments (such as TB testing or physical evaluations), and the use of designated personal protective equipment (PPE) as required by company policy and applicable law.