FM Helpdesk Scheduler / Planner

FM Helpdesk Scheduler / Planner

Location: Sheffield, South Yorkshire
Pay: £12.89 per hour
Hours: Monday to Friday, 9:00am to 5:00pm
Contract: Temporary, initially 3 months with the possibility of extension

We are currently recruiting for an experienced FM Helpdesk Scheduler / Planner to join a busy Facilities Management operation based at their Sheffield head office.

This is a varied coordination role where you will manage maintenance requests, liaise with subcontractors and help ensure works are completed within agreed service levels.

The Role

• Act as the first point of contact for maintenance and service requests by phone, email and internal systems.
• Log, prioritise and manage jobs using a CAFM system.
• Schedule reactive, planned and preventative maintenance works.
• Allocate works to subcontractors and coordinate attendance.
• Liaise with subcontractors to ensure jobs are completed within agreed timescales and SLAs.
• Monitor jobs from initial request through to completion, chasing updates where required.
• Keep customers and internal teams updated on the progress of works.
• Maintain accurate job records and system information.
• Support compliance records, reporting and general FM helpdesk administration.

What We’re Looking For

• Previous experience in a helpdesk, scheduling, planning or coordination role, ideally within Facilities Management, maintenance or building services.
• Experience coordinating subcontractors or external service providers would be beneficial.
• Experience using CAFM systems would be an advantage.
• Good Microsoft Office skills.
• Strong organisation and attention to detail.
• Confident communication and customer service skills.
• The ability to prioritise workloads and remain calm in a busy, reactive environment.

If you are an organised and proactive Scheduler, Planner or Helpdesk Coordinator looking for your next opportunity in Facilities Management, we would love to hear from you.