Tier 1 Representative, Digital Communications

Receive and respond to incoming chat, email and SMS in a timely and professional manner Document customer interactions by maintaining accurate notes in the Customer Relationship Management (CRM) system, ensuring customer history database integrity Respond rapidly in a challenging, fast-paced environment where new variables are constantly emerging, and business processes are frequently changing Make decisions based on customer satisfaction and company profitability Escalate unresolved or complex issues to the appropriate member of management Complete and submit individual daily productivity reports. Attend team meetings to stay up to date on policies, processes, and company initiatives. High school diploma or equivalent required Ability to type 35+ words per minute (WPM) Proficient use of Microsoft Office programs, including Windows, Excel, Word, and Outlook Deliver outstanding and continuous customer service Excellent interpersonal, verbal, and written communication skills, with the ability to utilize correct grammar in all communications. Consistently exemplify professionalism, positive attitude, listen attentively, and demonstrate empathy to all customer and store employees Ability to work well under pressure with strict deadlines Strong ability to multi-task, focus, and adapt easily to switching assignments and priorities Self-motivated with the ability to learn quickly Ability to work well in a team environment Authorized to work for any employer in the United States Ability to sit and work at a computer keyboard for extended periods of time * Ability to stoop, kneel, bend at the waist, and reach on a daily basis * Able to lift and move up to 25 pounds occasionally * Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment * Regular and on-time attendance * Ability to work at least 40 hours per week