Partner Operations Manager

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We are looking for a Partner Operations Manager to drive operational execution and support effective partner operations across Financial Services' growing network of external partners, vendors, and internal customers.

This role will collaborate with business leaders who own strategic partner relationships and help coordinate partner-related workstreams, communication, governance, and follow-through across Product, Finance, Legal, Compliance, Risk, Procurement, Operations, and external partners.

The ideal candidate brings strong experience in partner operations, external customer communication, vendor and contract operations, and cross-functional program coordination. They are comfortable navigating ambiguity, aligning multiple customers, and ensuring partner-related initiatives and operational activities are implemented efficiently, with strong ownership, accountability, and operational rigor.

This role is well suited for a hands-on operator who can independently lead moderately complex partner-related efforts, support external partner engagement, and improve the processes and governance needed to scale partner operations effectively.

What you’ll do

• Support business leaders on partner- and vendor-related communication, driving follow-ups, aligning actions, and helping ensure strong ongoing partner engagement.
• Support partner-facing operational cadences, including governance reviews, performance discussions, readiness checkpoints, issue follow-up, and recurring business or working sessions, in partnership with business leaders and cross-functional partners.
• Coordinate cross-functional partner-related efforts across Product, Finance, Legal, Compliance, Risk, Procurement, and Operations to align on priorities, dependencies, decisions, and execution plans.
• Manage partner operational processes such as contracting process, purchase orders, invoices, supplier performance reporting, governance reviews, and operational readiness to ensure effective execution and business outcomes.
• Manage operational risk, controls, and issue resolution, including reconciliation, compliance, audits, incident response, process documentation, and root cause analysis to ensure accuracy, regulatory adherence, and a seamless payment experience.
• Support cross-functional initiatives by translating complex data into actionable insights, delivering recommendations to senior leadership, and partnering across Finance, Product, Legal, Compliance, Risk, Operations, and external partners to drive execution and business outcomes.

What we’re looking for

• Experience in partner operations, vendor management, contract operations, payment operations, procurement operations, or a related function.
• Demonstrated ability to independently lead moderately complex cross-functional programs and drive execution across multiple stakeholders.
• Experience working with third-party partners or vendors, including governance, renewals, performance management, and operational issue resolution.
• Strong written and verbal communication skills, with the ability to support effective engagement with external partners and senior internal team members.
• Strong stakeholder-management and program-management skills, including the ability to coordinate multiple workstreams and maintain momentum across dependencies.
• Strong analytical and problem-solving skills, with the ability to synthesize information, identify risks or trends, and recommend practical next steps.
• Experience improving operational workflows, defining ways of working, and driving accountability through structured governance.
• High attention to detail, strong ownership, and managing multiple priorities in a fast-paced and evolving environment.
• Strong ability to partner with Product and technical teams to troubleshoot issues, clarify requirements, and support partner readiness.

Preferred Qualifications

• 6+ years of experience supporting Financial Services, Payments, FinTech, Banking, Marketplace, or E-Commerce businesses.
• Experience with vendor governance, third-party risk management, contract lifecycle management, and procurement processes.
• Experience with operational scorecards, and business reviews for senior leadership audiences.
• Proven history of engaging with payment partners, processors, or alternative payment methods.
• Familiarity with reconciliation, compliance, audits, and incident management in a payments or finance environment.
• Experience improving operational processes, documenting SOPs, and driving measurable efficiency gains.
• Proven track record of improving operational processes and implementing scalable governance and reporting frameworks.

Why this role matters

This position is important because strong partner execution depends on clear communication, focused coordination, and consistent follow-through. The Partner Operations Manager helps ensure partner-related work moves forward effectively, external partners are well supported, and internal teams stay aligned on priorities, risks, and next steps.

By strengthening partner communication, governance, and cross-functional execution, this role helps build a more scalable and effective partner operating model for Financial Services.

Additional Details

The base pay range for this position is expected in the range below:

$71,600 - $123,400

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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