Front Desk Agent/ Night Auditor

About Us

HEI Hotels & Resorts is proud to welcome the Westin Poinsett, Greenville to our growing portfolio of distinguished properties. Located in downtown Greenville, this AAA Four Diamond hotel is in the heart of the city within walking distance of local shopping and attractions. This historic property seamlessly blends classic Southern elegance with modern comfort, offering a distinguished setting for both leisure travel and business meetings. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $17.00 - $18.00

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.

Essential Duties and Responsibilities

• Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.

• Run audit reports/journals from the front office system, Point of Service and the computer.

• Make corrections and adjustments and handle all computer problems that might occur throughout the shift.

• Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.

• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills      

• Hotel experience preferred.

• Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.

• Ability to effectively deal with guest and associate concerns in a friendly and positive manner.

• Ability to access and accurately input information using a moderately complex computer system.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.